Frequently Asked Questions
Have a question? There's a good chance the answer is here. Select a topic below and you’ll see related Frequently Asked Questions. If you don’t find the answers you're looking for, fill out our Contact Us form and we’ll email your information to the appropriate Pfizer contact.
General Company Information
- I have a question about one of your pharmaceutical products.
You can learn more about our products in our Products Section.
If you’re a Healthcare Professional (HCP) or consumer seeking medical information about our prescription products, please contact the Pfizer Medical Information team.
- I need help paying for medicine. Who do I contact?
Regardless of your income or age, we have programs that help people without prescription coverage save money on many of our medicines. In fact, you may even qualify to get Pfizer medicines for free if you’re on a limited income. Call 1-866-706-2400 or visit www.pfizerrxpathways.com for more information.
- What’s the mailing address and phone number of Pfizer's world headquarters?
Pfizer Inc.
235 East 42nd Street
New York, NY 10017
USAPhone: 1-212-733-2323
- How can I find out about your offices in other countries?
Please look at the specific country’s website you want information about.
- Who is the head of your company?
Albert Bourla, DVM, PhD is the Chairman and Chief Executive Officer of Pfizer, Inc.
- Where can I find historical information about Pfizer?
You can find out everything you want to know about our company’s founding and past in our History Section.
- Where can I get information about your employment opportunities?
You may visit our Careers section to find out about our job opportunities or to send us your resume.
- Where can I get Pfizer stockholder and financial information?
You can see our stockholder and financial information in our Investors section.
Privacy
- Who do I contact regarding your Privacy Policy?
Reach out to our Privacy Officer to find out more about our Privacy Policy.
- How do I stop receiving spam?
As a company, we pledge never to send you spam. However, even with staff dedicated to finding spammers and spoofers it’s impossible for us to stop all of those who illegally use our name and trademark. The United States Federal Trade Commission requests that citizens forward spam to [email protected] (be sure to include the message header). For more information you can link to the Federal Trade Commission's website at www.ftc.gov/spam.
- How do I unsubscribe from Pfizer communications I no longer wish to receive?
When you request information or sign up for a Pfizer program or service, you’re given the option of receiving recurring informational/promotional email from us. We also give you unsubscribe (opt-out) instructions in all of our communications and always honor all opt-out requests.
If you aren’t satisfied with the results of your request to unsubscribe, please contact us by email or write to us at:
PRIVACY INQUIRIES
Pfizer Inc
Privacy Officer
235 East 42nd Street
Mailstop 235/27/5
New York, NY 10017 - How is my information used?
We use the personal information you provide to help you learn about our products, information, or services. We may also seek your consent to provide you with other information, products, and services, or to customize our website to you, including appropriately targeting our marketing and healthcare messaging.
For a more detailed description of "uses" please see our full Privacy Statement
- Why does Pfizer have a short privacy statement? Is it different from the full privacy statement?
The short statement is only a summary provided for your convenience. If you have specific questions, you should get the full Pfizer Privacy Statement by writing to us at:
PRIVACY INQUIRIES
Pfizer Inc
Privacy Officer
235 East 42nd Street
Mailstop 235/27/5
New York, NY 10017Please know that your privacy is important to us, and you can always visit Pfizer's Privacy Policy to learn how we protect your privacy.
Product Information
- Product Information Contact
If you have general product-related questions, please call 1-800-TRY-FIRST (1-800-879-3477) Monday-Friday, 9 a.m.-7 p.m. EST.
Healthcare Professionals or Consumers seeking medical information specifically about our prescription products should contact Pfizer Medical Information.
- Product Links
Visit the Products section on this site to find a list of our prescription medicines.
Our Patient Assistance Programs
- The Pfizer RxPathways™ Program
Medicine is expensive. And yet, good health is priceless. That’s why helping people gain access to medicines is a cornerstone of our commitment to healthcare. For more than 30 years, we’ve offered an array of prescription assistance programs to help eligible patients afford our medicines.
Today, this assistance is provided through Pfizer RxPathways® which helps eligible patients get access to our medicines by offering a range of support services including insurance counseling, co-pay help, access to our medicines for free, or at a savings, and more.
Our patient assistance programs have helped millions of eligible patients gain access to the medications they need. For more information on Pfizer RxPathways, please visit www.PfizerRxPathways.com.
- What is the Partnership for Prescription Assistance?
This is an industry program that offers a single point of access to more than 475 patient assistance programs, such as Pfizer RxPathways™, including over 180 programs offered by pharmaceutical companies.
- Can Medicare Help?
The Medicare Part D Prescription Drug Coverage program was created to help people with Medicare pay for their prescription drugs. Medicare has contracts with private insurance companies who offer their own prescription drug plans. People with Medicare may choose whether or not they want to join one of these plans
- Are there state assistance programs?
Yes. There are also many patient assistance programs offered depending on what state you live in.
Corporate Responsibility
- What are Pfizer’s Corporate Responsibility values?
As one of the world's leading pharmaceutical companies, we strive to conduct our business responsibly in all areas. We know our resources and reach allow us to help people worldwide, and we consider it our duty to use our global presence and scale to make a difference in local communities and the world around us.
How We’re Helping
- Does Pfizer have a Corporate Responsibility Report?
From lab to patient, we’re committed to conducting our business in a responsible manner. You can find out more about our priorities and how we strive to conduct our business with sustainable healthcare solutions while working to find common ground with our stakeholders in our Corporate Responsibility (CR) Report.
- Is Pfizer a member of the UN Global Compact?
We’re proud to say that in 2002 we became the only U.S. pharmaceutical company to endorse the principles of the Global Compact.
- Corporate Responsibility Links
Find out how we take responsibility for global healthcare, how it defines our role in local and global communities, and how we strive to conduct business responsibly in a changing world.
Learn About Our Responsibility Initiatives
Shareholder Services
- Shareholder Services
We value our shareholders and want to ensure you can always get our latest financial information
- Shareholder Services Contacts
Any shareholders of record who need assistance and information can contact us in the following ways:
- Call Us
Call us at 1-800-733-9393 on weekdays 9 a.m.-5 p.m. EST.
An automated response system is also available 24 hours a day.
- Find us on The Web
- Write to Us
You can send us your inquiries or needs through the mail.
For Overnight Delivery:
Computershare Investor Services
462 South 4th Street, Suite 1600
Louisville, KY 40202Regular Mail Delivery:
Computershare Investor Services
P.O. Box 505000
Louisville, KY 40233-5000When you write to us be sure to include:
- Your Name
- Your Address
- Your Daytime phone number
- Your account number (if applicable)
- Your company name as shown on your statement (if applicable).
- For Optional Cash Payments
You may write to:
Computershare Trust Company
P.O. Box 13531
Newark, NJ 07188-001 - For an Overnight Carrier
You may write to:
Computershare Trust Company, N.A.
250 Royall Street
Canton, MA 02021 - Shareholder Services Links
Find answers to commonly asked questions about investing in Pfizer.
Find out how you can buy Pfizer stock, arrange for direct deposit of dividends, research Pfizer stock split history, and find answers to frequently asked questions about Pfizer stock.
About Our Board of Directors
- Board of Directors Information
Get information about the Pfizer Board of Directors including details about our members, governing principles, charters, and committees.
- Corporate Governance
Find the answers to common questions about our Corporate Governance policy or communicate with the independent Non-Executive Chair or Chairs of our Audit, Compensation, and Corporate Governance Committees.
Media Relations
- Where can I find news and press releases about Pfizer?
We keep all of our news and press releases in our archive for all to see.
- How can I get photos or videos from you to use in my story?
Please let us know what the photos or videos will be used for, any specifications, your deadline, and we’ll get back to you.
- How can I request an interview with a Pfizer executive?
Please tell us which Pfizer executive you want to interview, the topic, your contact information, your deadline, and we’ll email you back.
- How can I invite a Pfizer executive to speak at my event?
Let us know which Pfizer executive you would like to speak at your event, the type of event, your contact information, and the date of the event.
- Our Media Contacts
If you’re a professional journalist, you may call our Media Relations department at 1-212-573-1226.
- Our Media Resources
If you’re a journalist and would like to explore who we are, what we do, and how we do it, or see our multimedia library of images and videos available to use in articles and other media, look at our Press Kit.
Requesting Permission
- Am I able to use the Pfizer name, logo, trademarks, or other materials owned by Pfizer?
If you’d like to use our name or logo, names and logos of our products, or any other Pfizer material that you see on our website, or elsewhere, you need to get written permission from us before you make use of any of our materials. All of these things are part of our Intellectual Property, and as such, are protected.
- Where can I access the Patient Health Questionnaires (PHQ)?
Our PHQ (and several variations of it including the PHQ-9, the PHQ-2, and the PHQ-8) are available at www.phqscreeners.com.
Assuming you meet the requirements stated in the terms of use and accept the terms of use by clicking on “I Agree,” you can simply download the tool without submitting a formal permission request.
If you need our PHQ in another language there are many approved translations for the PHQ on our website that can also be downloaded and used.
- I would like to use images of the Robert Thom “History of Medicine” and “History of Pharmacy” paintings.
We’ve donated the Robert Thom “History of Medicine” and “History of Pharmacy” paintings to the University of Michigan Medical School and the American Pharmacists Association Foundation, respectively. For photographs, permissions, or further information, please contact the following:
For the History of Medicine series:
Registrar
University of Michigan Museum of Art
Rackham Building
915 East Washington Street, Suite 0540
Ann Arbor, MI 48109-1070For the History of Pharmacy series:
Executive Director / CEO
American Pharmacists Association Foundation
1100 15th Street NW, Suite 400
Washington, DC 20005-1707
Other Topics
- Website Feedback
If you want to report a website problem or make suggestions to improve our site, you can contact us below. Please know, your message is important to us and we do read all of our messages; however, you might not get a personal reply due to the large volume of messages we receive.
- Our Annual Review
Get answers to specific questions about us and about the way we approach human health.
We’re interested in hearing what you think—please offer us suggestions on how we can improve our annual report.
- Grants & Donations
If you have requests related to Continuing Medical Education grants and charitable contributions, please visit the Independent Grants for Learning & Change page.
Worldwide Contact Information
No matter where you are in the world, it’s important that you have access to the right information about us. Use this page to find the Pfizer website and contact number for your country.
About Our SSN Protection Policy
In the ordinary course of business, we have to collect your Social Security number to fulfill legal or regulatory obligations, or for other administrative purposes. Our policy is to avoid the unnecessary collection of Social Security numbers, limit access to Social Security numbers that we collect, protect the confidentiality of Social Security numbers, and prohibit the unlawful disclosure of Social Security numbers.
Keeping Our Systems Secure
We take cybersecurity seriously, and value the contributions of the security community at large. The responsible disclosure of potential issues helps us to ensure the security and privacy of our customers and data. If you believe you have found a security issue in one of our products or services, please let us know through our Responsible Disclosure Policy.
Our Careers
Careers at Pfizer
How to Apply for Our Open Positions
You can submit your credentials to our recruiters and get information about our open jobs in our job posting program.