Frequently Asked Questions
Have a question? There's a good chance the answer is right here. Select a topic below to see related Frequently Asked Questions. If you do not find the answers you're looking for, use our Contact Us form to e-mail your information request to the appropriate Pfizer contact.
General Company InformationI have a question about one of your pharmaceutical products.Visit the Products Section on this Web site to find a list of many of our products.
I need help paying for medicine. Who do I contact?Pfizer has programs that can help Americans without prescription coverage save on many Pfizer medicines, no matter their age or income. People with limited incomes may even qualify to get their Pfizer medicines for free. Call 1-866-706-2400 or visit www.PfizerHelpfulAnswers.com for more information.
What is the mailing address and phone number of Pfizer's world headquarters?Pfizer Inc
235 East 42nd Street
New York, NY 10017
USA
Phone: 1-212-733-2323
How do I find information about Pfizer offices in other countries?You can find information about Pfizer offices in other countries by visiting those country Web sites.
Who is the head of your company?Ian Read is the Chairman and Chief Executive Officer of Pfizer Inc.
Where can I find historical information on Pfizer?Visit the History Section of this Web site for historical information about Pfizer.
Where can I get information on employment with Pfizer?For job availability or to submit a resume online, please visit the Careers Section of this Web site.
Where can I get Pfizer stockholder and financial information?You can get more stockholder and financial information by visiting our Investors Section.
How do I get a copy of your Annual Report?Our annual report is available in the Financial Reports Section.
I am doing a school project about your company and need more information.This Web site contains much of the information that you may need. For financial information, please visit our Investors Sectionwhere you will find our Annual Report and other financial reports. Information about Pfizer's History can be found in the History Section, and information about Pfizer can be found in the About Pfizer Section.
I would like to use the Pfizer name, logo, trademarks or other materials owned by Pfizer.If you are interested in using the Pfizer name or logo, names and logos of its products or any other Pfizer material that you see on our Web site or elsewhere, we require that you obtain written permission from us before you make use of any of our material. It is our Intellectual Property and we are very protective of it.
Using the attached form, email your inquiry to requestforpermission@pfizer.com or send it by fax to 212-733-2273.
How do I get a copy of your Corporate Responsibility Report?Our CR report is available in the Responsibility Section.
How do I get hazard information for a Pfizer product involved in a transportation or chemical spill emergency? (24 hours a day / 7 days a week)- In the U.S. - Contact Chemtrec at 1-800-424-9300
- Outside the U.S. - Contact Chemtrec at +1-703-527-3887
How do I obtain a Material Safety Data Sheet for a Pfizer Product?Depending on the type of product, during business hours, contact:
- Human Health Prescription Products - 901-387-5213
-
Animal Health Prescription Products - 1-800-733-5500
Or online at: www.pfizerah.com -
Greenstone LLC Prescription Products - 1-800-447-3360
Or online at: www.greenstonellc.com
I suspect the Pfizer product I have purchased may be counterfeit. Who should I contact?If you suspect the Pfizer product you have purchased may be counterfeit, contact us at 1-800-438-1985.
PrivacyWho do I contact regarding the Pfizer Privacy Policy?You should first contact the Privacy Officer.
How do I stop receiving SPAM?Pfizer does not send SPAM. Although we have staff dedicated to finding spammers and spoofers, it is impossible for us to stop all of those who illegally use our name and trademarks. The United States Federal Trade Commission requests that citizens forward SPAM to them at spam@uce.gov (include the message header). For more information you can link to the Federal Trade Commission's website at www.ftc.gov/spam.
How do I unsubscribe from Pfizer communications I no longer wish to receive?When you request information or sign up for a Pfizer program or service, you are given the option of receiving recurring informational/promotional e-mail from Pfizer. We provide unsubscribe (opt-out) instructions in our communications. Pfizer honors all opt-out requests. If you are not satisfied with the results of your request to unsubscribe, you may contact us by e-mail or at the postal address below.
How is my information used?We use personal information you provide to fulfill your request for information, products or services. We may seek your general consent to provide additional information, products or services. We give you notice of how your information will be used at the point of collection. We may personalize our Web sites to provide you with a customized interactive experience, and we may target our marketing and health care messaging on those sites based on information we have about you.
For a more detailed description of "uses" please see our full Privacy Statement.
Why does Pfizer have a short privacy statement? Is it different from the full privacy statement?The short statement is only a summary provided for your convenience. The full Pfizer Privacy Statement should be consulted if you have specific questions.
Privacy Inquiries
Pfizer Inc
Privacy Officer
235 East 42nd Street
Mailstop 235/27/5
New York, NY 10017
Privacy Links
Pfizer Privacy Policy
The privacy of your personal information is important to Pfizer. Visit Pfizer's Privacy Policy to learn how we respect your privacy.
Web Site FeedbackNeed more information?Web Site Feedback
Please use our contact form to report a Web site problem or make suggestions to improve the Pfizer Web site. Although your message is important to us and we read all messages, you may not receive a personal reply due to the large volume of messages we receive.
Product InformationProduct InformationEach year, Pfizer medicines help more than 150 million people around the world live longer, healthier lives. Learn more about our medicines and find out who to contact about our products.
Product Information ContactsPrescription Medicines
Consumers who have questions about any of our prescription medicines.
1-800-TRY-FIRST (1-800-879-3477)
Monday through Friday 9:00 a.m. to 7:00 p.m. ET
Pfizer Animal Health Product Support
Pfizer Product Support Specialists are available to answer questions and discuss technical/medical issues relating to Pfizer Animal Health products and when appropriate forward your call to a veterinarian on staff. Product Support Specialists also address product experience reports including adverse events, human exposures, and product defects.
To report an adverse experience, human exposure, or product defects relating to Pfizer Animal Health products call 800-366-5288. Our hours of operation are Monday-Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST.
Product LinksProducts
Visit the Products Section on this Web site to find a list of our prescription medicines.
Animal Health
Visit the Animal Health Section on this Web site to find a list of our broad range of products for both companion animals—dogs, cats, and horses—and livestock, including beef and dairy cattle, sheep, poultry, and swine.
Uninsured? Need help paying for your prescription medicine?Pfizer has programs that may help, no matter your age or income. You may even qualify for free Pfizer medicines. Visit Pfizer Helpful Answers® to find patient assistance programs that may best meet your needs.
Patient AssistancePfizer Patient Assistance ProgramsFor more than 20 years, Pfizer has maintained a commitment to making its medicines available to patients in need. Learn more about these programs.
Pfizer Helpful Answers - Pfizer Helpful Answers® is a family of programs to help Americans without prescription coverage save on many Pfizer medicines, no matter their age or income. People with limited incomes may even qualify to get their Pfizer medicines for free. (Pfizer Helpful Answers® en Español)
Connection to Care - Connection to Care provides Pfizer medicines for free to qualified patients through their doctor's office.
Sharing the Care - Sharing the Care provides Pfizer medicines for free to eligible patients through participating community health centers.
Pfizer Hospital Partnership Program - The Pfizer Hospital Partnership Program provides Pfizer medicines for free to eligible patients through participating disproportionate-share hospitals.
Pfizer Pfriends - Pfizer Pfriends provides savings on Pfizer medicines at the pharmacy to qualified patients without prescription coverage, regardless of age or income.
Other Pfizer Patient Assistance Programs - Product specific patient assistance programs to provide medicines for low-income, uninsured patients including those suffering from particularly complex diseases that require case management and complex drug regimens.
Industry ProgramsPartnership for Prescription Assistance - The Partnership for Prescription Assistance is an industry program that offers a single point of access to more than 475 patient assistance programs, including over 180 programs offered by pharmaceutical companies, such as Pfizer Helpful Answers.
Together Rx Access - Together Rx Access™ is a prescription savings program sponsored by 10 pharmaceutical companies, including Pfizer. It provides savings on a wide range of prescription products at the pharmacy counter to eligible patients without prescription coverage.
Government Programs
Medicare Part D Prescription Drug Program - Medicare Prescription Drug Coverage was set up to help people with Medicare pay for their prescription drugs. Medicare has contracts with private insurance companies who offer prescription drug plans. Each company has set up its own plan. People with Medicare can choose whether or not they want to join a plan.
State Assistance Programs - There are many patient assistance programs offered depending on what state you live in.
Careers at PfizerCareers at PfizerSelect a topic from the list below for answers to many frequently asked questions about Pfizer employment and recruiting.
Career Frequently Asked Question (FAQ) Links-
Employment FAQs
Instructions on how to electronically submit your credentials to Pfizer's recruiters, as well as information about Pfizer's job posting program. -
Campus Recruiting FAQs
Campus recruiting program information and instructions for submitting résumés.
Corporate ResponsibilityWhat is Corporate Responsibility at Pfizer?As the world's leading pharmaceutical company, we strive to conduct business responsibly to deliver innovative health solutions. To learn more about this, please visit our Responsibility Section.
Does Pfizer have a Corporate Responsibility Report?Yes, it was published in November 2005. To learn about Corporate Responsibility at Pfizer please read our Corporate Responsibility Report.
Is Pfizer a member of the UN Global Compact?Yes, in 2002 Pfizer became the only U.S. pharmaceutical company to endorse the principles of the Global Compact. To see what Pfizer is doing as an active participant of the Global Compact view our Annual Communication on Progress.
How do I get a copy of your Corporate Responsibility Report?Our CR report is available in the Responsibility Section.
Corporate Responsibility LinksResponsibility
Learn how Pfizer integrates citizenship throughout the entire company, how it defines our role in local and global communities, and how we strive to conduct business responsibly in a changing world.
Pfizer Corporate Responsibility Report
Learn more about our priorities and how we strive to conduct business responsibly. Discover how we are working to find common ground with our stakeholders and become a trusted partner in sustainable health care solutions.
Annual ReviewAnnual ReviewDownload the Pfizer Annual Report to get answers to pointed questions about Pfizer and about the way we approach human health. Or, use our contact form to give us your suggestions and feedback on how we can improve our annual report. Although your message is important to us and we read all messages, you may not receive a personal reply due to the large volume of messages we receive.
Shareholder ServicesShareholder ServicesGet more information for individual shareholders of Pfizer securities.
Shareholder Services ContactsPfizer shareholders of record needing assistance and information can contact us in the following ways.
Phone1-800-733-9393
Weekdays 9:00 a.m. - 5:00 p.m. EST
An automated response system is available 24 hours a day.
InternetMailComputershare Trust Company, N.A.
P.O. Box 43069
Providence, RI 02940-3069
Optional Cash PaymentsComputershare Trust Company
P.O. Box 13531
Newark, NJ 07188-001
Overnight CarrierComputershare Trust Company, N.A.
250 Royall Street
Canton, MA 02021
Shareholder Services LinksPfizer Stock FAQs
Answers to frequently asked questions about investing in Pfizer.
Pfizer Shareholders Services
Purchase Pfizer stock, arrange for direct deposit of dividends, research Pfizer stock split history, and find answers to frequently asked questions about Pfizer stock.
Board of DirectorsBoard of DirectorsFind answers to questions about Pfizer Corporate Governance or communicate with the independent Non-Executive Chair or Chairs of our Audit, Compensation, and Corporate Governance Committees. For more information, visit the Corporate Governance FAQs.
Board of Directors LinksPfizer Corporate Governance FAQ
Answers to frequently asked questions about Pfizer Corporate Governance.
Pfizer Corporate Governance
Information about the Pfizer Board of Directors including details about its members, governing principles, charters, and committees.
Media RelationsWhere can I find news and press releases about Pfizer?To view a listing of Pfizer's press releases, please visit the Pfizer Press Releases Section.
How do I get photos or videos from you to use in my story?Please e-mail Pfizer Corporate Media Relations and let us know what the photo or video will be used for, any specifications, and your deadline.
How do I request an interview with a Pfizer executive?Please e-mail Pfizer Corporate Media Relations and let us know which Pfizer executive you would like to interview, the nature of the interview, your contact information, and your deadline.
How do I invite a Pfizer executive to speak at my event?Please e-mail Pfizer Corporate Media Relations and let us know which Pfizer executive you would like to speak at your event, the nature of the event, your contact information, and the date of the event.
Media ContactsYou can contact the Pfizer Media Group by phone or by e-mail. To ensure that customers, investors, and others receive the appropriate attention, Pfizer media contacts may ONLY respond to calls and e-mails from professional journalists.
Phone: (212) 573-1226
E-mail Pfizer Corporate Media Relations
Media Links-
Information for Journalists
Get quick access to information about Pfizer as well as our multimedia library of images and videos available for use in articles and other media, and more. -
Press Kit
Information about our company: who we are, what we do, and how we do it. -
Financial Reports
The most recent Pfizer Annual Reports and Corporate Performance Reports.
SponsorshipSponsorship InformationThank you for considering Pfizer Inc for your marketing-related sponsorship opportunity. In order for us to evaluate and respond to your proposal in a timely manner, we ask that you submit your proposal through our online submission system.
Please note, this submission process is only for marketing-related sponsorships proposals for the United States and Puerto Rico. A sponsorship is a type of promotional activity not a charitable donation.
To begin, create and submit your marketing-related sponsorship request. Please read the instructions carefully. This process should take approximately 30 minutes.
If you are requesting support for other than a marketing-related sponsorship, you may want to consider an alternate selection below:
- For requests related to Continuing Medical Education grants and charitable contributions, please visit the CME Web site.
- If you are a veterinarian affiliated with a licensed, not-for-profit 501(c)(3) organization that cares for animals in the U.S, please contact your local Pfizer Animal Health representative to learn of available product for donation.
Request PermissionI would like to use the Pfizer name, logo, trademarks or other materials owned by Pfizer.If you are interested in using the Pfizer name or logo, names and logos of its products or any other Pfizer material that you see on our Web site or elsewhere, we require that you obtain written permission from us before you make use of any of our material. It is our Intellectual Property and we are very protective of it.
Where can I access the PHQ screeners?The best way for you to gain access to the PHQ is to download it yourself. Please note that the PHQ (and several variations of it including the PHQ-9, the PHQ-2 and the PHQ-8) are available at www.phqscreeners.com. If you meet the requirements stated in the terms of use and accept the terms of use by clicking on “I Agree”, you can simply download the tool from that website and there is no need to submit a formal permission request. If you have a need for the PHQ in another language, please also note that there are many already approved translations for the PHQ on this web site that can be directly downloaded and used.
I would like to use images of the Robert Thom “History of Medicine” and “History of Pharmacy” paintings.The Robert Thom “History of Medicine” and “History of Pharmacy” paintings have been donated by Pfizer Inc. to the University of Michigan Medical School and the American Pharmacists Association Foundation, respectively. For photographs, permissions or further information, please contact the following:
For the History of Medicine series:
Registrar
University of Michigan Museum of Art
Rackham Building
915 East Washington Street, Suite 0540
Ann Arbor, MI 48109-1070
For the History of Pharmacy series:
Executive Director / CEO
American Pharmacists Association Foundation
1100 15th Street NW, Suite 400
Washington, DC 20005-1707
Pfizer Payment Transparency InitiativeNeed more information?
Web Site Feedback
Please use our contact form to report a Web site problem or make suggestions to improve the Pfizer Web site. Although your message is important to us and we read all messages, you may not receive a personal reply due to the large volume of messages we receive.
