Sr. Manager Incentive Compensation Design
- India - Mumbai
ROLE SUMMARY:
The International Markets IC & CFCD CoE is a service function within GCEE’s Commercial Operations Team. This role will be responsible for leading Incentive Compensation (IC) strategic design and delivery activities within the International Tier 3 markets to enable the Business to drive higher Customer Facing Colleague performance and customer engagement ROI. The Sr. Manager Incentive Compensation Design – Tier 3 Markets role will collaborate strategically with Business Leaders in Tier 3 markets, other Commercial Operations functions, and the respective CMO Business Partners to design and operationalize strategic Incentive Compensation programs and key Incentive Compensation improvement initiatives for Tier 3 markets. This includes influencing, modeling, defining, and managing the implementation of Incentive Compensation bonus plans, Quota Setting, and other performance recognition programs for Tier 3 markets.
The role will leverage a consultative partnership collaboration model, apply technical rewards and recognition program design expertise, and engage key Business stakeholders and decision makers through the CMO Business Partners to lead and enable the design and execution of Incentive Compensation service improvements in Tier 3 markets. The role will work in a matrixed organization to reconcile policy requirements and maximize the strategic value of Incentive Compensation design solutions across Global Compensation, Employment Law, Compliance, People Experience, Finance, and Digital.
The Sr. Manager Incentive Compensation Design – Tier 3 Markets role will support the International Markets IC & CFCD CoE by leading strategic International Markets projects and key initiatives to advance the strategic value proposition of the CoE.
Key Attributes:
Accountable for developing and delivering the Incentive Compensation remit within assigned Tier 3 markets while applying design expertise, industry and product knowledge as well as business acumen to enhance service-delivery value and ensure service continuity and quality.
Responsible for the following Incentive Compensation focus areas in Tier 3 Markets:
- IC bonus plan design
- Quota setting methodology design
- Indirect leadership and partnership with local IC Leads to analyze IC program health and identify improvement opportunities
- Award and recognition programs design at the local and global level
- Collaboration and partnership with the Global Operations Service Center (GOSC) to deliver timely and accurate IC services and program administration
- IC related compliance policy management and application (GMIS policy)
- IC data analysis and insights generation to drive strategic IC model evolution discussions with business stakeholders
- Lead other International Markets strategic projects as assigned
- Develop deep expertise in the products, markets, and business priorities of supported markets
- Stay current on the latest Incentive Compensation industry trends
- Leverage forward thinking and industry knowledge to anticipate strategic business needs and requirements
- Work proactively with Business Leaders to identify solutions and design simple, motivating, fiscally responsible, and compliant IC plans
Enables the International Markets IC & CFCD CoE to implement service improvements and innovation to Incentive Compensation.
Reports to the Tier 3 Markets Incentive Compensation Lead.
This role will be a key senior member of the Tier 3 Markets Incentive Compensation team.
ROLE RESPONSIBILITIES:
- Drive Incentive Compensationservices in Tier 3 Markets:
- Design simple, motivating, fiscally responsible, and compliant Incentive Compensation plans and recognition programs to drive Customer Facing Colleague behaviors and performance in alignment with business strategy execution priorities
- Lead the delivery of Incentive Compensation services in assigned Tier 3 markets
- Proactively identify potential Incentive Compensation compliance risks in assigned Tier 3 markets and partner with Audit Readiness & Quality Oversight to manage and facilitate corporate audits
- Effectively navigate through ambiguity and a matrixed organization to lead and complete strategic projects
- Exercise independent judgement to improve Incentive Compensation service delivery in Tier 3 Markets:
- Streamline and scale systems and platforms across Tier 3 Markets
- Identify innovation and operational support opportunities
- Take thoughtful risks to challenge the status quo and advance innovation in IC processes and methodologies
- Drive business alignment to the Incentive Compensation Design service catalog definitions, processes, enhancements and strategies
- Drive transformation, standardization, optimization, and automation to improve IC service efficiency, quality, and speed
- Collect, provide, and analyze IC data and insights to support service delivery optimization and enhance operational effectiveness
- Support the usage of Commercial Ops service delivery tools and platforms
- Improve quality, consistency (One Pfizer), and compliance across BUs and markets
- Ensure service delivery meets agreed upon quality plans in collaboration with the GOSC, Quality Oversight, and Global Compensation to address compliance requirements, minimum standards, and service guidelines and procedures
- Define priorities to drive efficient and effective stakeholder engagements in Tier 3 Markets:
- Participate in above-market projects
- Develop a deep understanding of the business landscape and execution strategies in supported markets to determine key priorities and their impact on Incentive Compensation services
- Proactively engage with CMO Business Partners and Business Leads to ensure alignment to business strategy and enable highly effective customer engagements by Customer Facing Colleagues
- Shape, support, and implement Incentive Compensation Design capabilities as part of the International Markets IC & CFCD CoE strategic roadmap
- Influence stakeholder decision making by driving Simplification, Optimization, and Standardization in IC plans
QUALIFICATIONS:
- BA Required; MBA or equivalent Master’s-level education preferred
- 7+ years of commercial experience, preferably in Incentive Compensation work in Tier 3 Markets
- Fluency in English required
- Cross-BU and/or diversity of job experiences
- Proven track record of successfully supporting business performance
- Demonstrated history of leading through analytical, innovating, and transformational capabilities
- Demonstrated leadership and project management capabilities
- Drive for optimization/excellence
- Delivery of exceptional customer service and experience
- Track record for building a strong team culture
- Strong ability to drive collaboration and foster highly productive and functional relationships
- Demonstrated agility and ability to independently drive program completion in expedited timelines
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Sales Operations & Admin#LI-PFEBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)