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Frequently Asked Questions

Have a question? There's a good chance the answer is right here. Select a topic below to see related Frequently Asked Questions. If you do not find the answers you're looking for, use our Contact Us form to e-mail your information request to the appropriate Pfizer contact.

  • GENERAL COMPANY INFORMATION
    • I have a question about one of your pharmaceutical products.

      Visit the Products Section on this Web site to find a list of many of our products. If you are a Healthcare Professional or Consumer seeking medical information about our prescription products, please contact Pfizer Medical Information.

    • I need help paying for medicine. Who do I contact?

      Pfizer has programs that can help Americans without prescription coverage save on many Pfizer medicines, no matter their age or income. People with limited incomes may even qualify to get their Pfizer medicines for free. Call 1-866-706-2400 or visit www.pfizerrxpathways.com for more information.

    • What is the mailing address and phone number of Pfizer's world headquarters?

      Pfizer Inc
      235 East 42nd Street
      New York, NY 10017
      USA

      Phone: 1-212-733-2323

    • How do I find information about Pfizer offices in other countries?

      You can find information about Pfizer offices in other countries by visiting those country Web sites.

    • Who is the head of your company?

      Albert Bourla, DVM, Ph.D. is the Chairman and Chief Executive Officer of Pfizer Inc.

    • Where can I find historical information on Pfizer?

      Visit the History Section of this Web site for historical information about Pfizer.

    • Where can I get information on employment with Pfizer?

      For job availability or to submit a resume online, please visit the Careers Section of this Web site.

    • Where can I get Pfizer stockholder and financial information?

      You can get more stockholder and financial information by visiting our Investors Section.

    • How do I get a copy of your Annual Report?

      Our annual report is available in the Financial Reports Section.

    • I am doing a school project about your company and need more information.

      This Web site contains much of the information that you may need. For financial information, please visit our Investors Section where you will find our Annual Review and other financial reports. Information about Pfizer's History can be found in the History Section, and information about Pfizer can be found in the About Pfizer Section.

    • How do I get a copy of your Corporate Responsibility Report?

      Our CR report is available in the Responsibility Section.

    • How do I get hazard information for a Pfizer product involved in a transportation or chemical spill emergency? (24 hours a day / 7 days a week)
      • In the U.S. - Contact Chemtrec at 1-800-424-9300
      • Outside the U.S. - Contact Chemtrec at +1-703-527-3887
    • How do I obtain a Material Safety Data Sheet for a Pfizer Product?
      • Human Health Prescription Products - 901-387-5213
      • Greenstone LLC Prescription Products - 1-800-447-3360
        Or online at: www.greenstonellc.com
    • I suspect the Pfizer product I have purchased may be counterfeit. Who should I contact?

      If you suspect the Pfizer product you have purchased may be counterfeit, contact us at 1-800-438-1985.

  • PRIVACY
    • Who do I contact regarding the Pfizer Privacy Policy?

      You should first contact the Privacy Officer.

    • How do I stop receiving SPAM?

      Pfizer does not send SPAM. Although we have staff dedicated to finding spammers and spoofers, it is impossible for us to stop all of those who illegally use our name and trademarks. The United States Federal Trade Commission requests that citizens forward SPAM to them at [email protected] (include the message header). For more information you can link to the Federal Trade Commission's website at www.ftc.gov/spam.

    • How do I unsubscribe from Pfizer communications I no longer wish to receive?

      When you request information or sign up for a Pfizer program or service, you are given the option of receiving recurring informational/promotional e-mail from Pfizer. We provide unsubscribe (opt-out) instructions in our communications. Pfizer honors all opt-out requests. If you are not satisfied with the results of your request to unsubscribe, you may contact us by e-mail or at the postal address below.

    • How is my information used?

      We use personal information you provide to fulfill your request for information, products or services. We may seek your general consent to provide additional information, products or services. We give you notice of how your information will be used at the point of collection. We may personalize our Web sites to provide you with a customized interactive experience, and we may target our marketing and health care messaging on those sites based on information we have about you.

      For a more detailed description of "uses" please see our full Privacy Statement.

    • Why does Pfizer have a short privacy statement? Is it different from the full privacy statement?

      The short statement is only a summary provided for your convenience. The full Pfizer Privacy Statement should be consulted if you have specific questions.

      PRIVACY INQUIRIES

      Pfizer Inc
      Privacy Officer
      235 East 42nd Street
      Mailstop 235/27/5
      New York, NY 10017

      PRIVACY LINKS

      Pfizer Privacy Policy
      The privacy of your personal information is important to Pfizer. Visit Pfizer's Privacy Policy to learn how we respect your privacy.

  • WEB SITE FEEDBACK
    • Need more information?

      Contact Us

      Web Site Feedback

      Please use our contact form to report a Web site problem or make suggestions to improve the Pfizer Web site. Although your message is important to us and we read all messages, you may not receive a personal reply due to the large volume of messages we receive.

  • PRODUCT INFORMATION
    • Product Information Contacts

      Consumers who have general product-related questions, please call 1-800-TRY FIRST (1-800-879-3477) Monday through Friday 9:00am to 7:00pm ET.

      If you are a Healthcare Professional or Consumer seeking medical information about our prescription products, please contact Pfizer Medical Information.

    • Product Links

      Products
      Visit the Products Section on this Web site to find a list of our prescription medicines.

    • Uninsured? Need help paying for your prescription medicine?

      Pfizer has programs that may help, no matter your age or income. You may even qualify for free Pfizer medicines. Visit Pfizer RxPathways® to find patient assistance programs that may best meet your needs.

  • PATIENT ASSISTANCE
    • Pfizer Patient Assistance Programs

      What is Pfizer RxPathways?

      Access to medicines is a cornerstone of Pfizer’s commitment to health care. For more than 25 years, Pfizer has offered an array of prescription assistance programs to help eligible patients get access to their Pfizer medicines. Today, this assistance is provided through Pfizer RxPathways™, formerly Pfizer Helpful Answers®, which helps eligible patients get access to their Pfizer medicines by offering a range of support services, including insurance counseling, co-pay help, providing Pfizer medicines for free or at a savings, and more.

      Pfizer’s patient assistance programs have helped millions of uninsured and underinsured patients gain access to the medications they need. For more information on Pfizer RxPathways, please visit www.PfizerRxPathways.com.

    • Industry Programs

      Partnership for Prescription Assistance - The Partnership for Prescription Assistance is an industry program that offers a single point of access to more than 475 patient assistance programs, including over 180 programs offered by pharmaceutical companies, such as Pfizer Helpful Answers.

      GOVERNMENT PROGRAMS

      Medicare Part D Prescription Drug Program - Medicare Prescription Drug Coverage was set up to help people with Medicare pay for their prescription drugs. Medicare has contracts with private insurance companies who offer prescription drug plans. Each company has set up its own plan. People with Medicare can choose whether or not they want to join a plan.

      State Assistance Programs - There are many patient assistance programs offered depending on what state you live in.

  • CAREERS AT PFIZER
    • Careers at Pfizer

      Select a topic from the list below for answers to many frequently asked questions about Pfizer employment and recruiting.

    • Career Frequently Asked Question (FAQ) Links
      • Employment FAQs
        Instructions on how to electronically submit your credentials to Pfizer's recruiters, as well as information about Pfizer's job posting program.
      • Campus Recruiting FAQs
        Campus recruiting program information and instructions for submitting résumés.
  • CORPORATE RESPONSIBILITY
    • What is Corporate Responsibility at Pfizer?

      As the world's leading pharmaceutical company, we strive to conduct business responsibly to deliver innovative health solutions. To learn more about this, please visit our Responsibility Section.

    • Does Pfizer have a Corporate Responsibility Report?

      To learn about Corporate Responsibility at Pfizer please read our Annual Review.

    • Is Pfizer a member of the UN Global Compact?

      Yes, in 2002 Pfizer became the only U.S. pharmaceutical company to endorse the principles of the Global Compact. To see what Pfizer is doing as an active participant of the Global Compact view our Annual Communication on Progress.

    • How do I get a copy of your Corporate Responsibility Report?

      Our CR report is available in the Responsibility Section.

    • Corporate Responsibility Links

      Responsibility
      Learn how Pfizer integrates citizenship throughout the entire company, how it defines our role in local and global communities, and how we strive to conduct business responsibly in a changing world.

      Pfizer Corporate Responsibility Report
      Learn more about our priorities and how we strive to conduct business responsibly. Discover how we are working to find common ground with our stakeholders and become a trusted partner in sustainable health care solutions.

  • ANNUAL REVIEW
    • Annual Review

      Download the Pfizer Annual Report to get answers to pointed questions about Pfizer and about the way we approach human health. Or, use our contact form to give us your suggestions and feedback on how we can improve our annual report. Although your message is important to us and we read all messages, you may not receive a personal reply due to the large volume of messages we receive.

  • SHAREHOLDER SERVICES
    • Shareholder Services

      Get more information for individual shareholders of Pfizer securities.

    • Shareholder Services Contacts

      Pfizer shareholders of record needing assistance and information can contact us in the following ways.

    • Phone

      1-800-733-9393
      Weekdays 9:00 a.m. - 5:00 p.m. EST
      An automated response system is available 24 hours a day.

    • Internet
    • Mail

      Computershare Trust Company, N.A.
      P.O. Box 43069
      Providence, RI 02940-3069

    • Optional Cash Payments

      Computershare Trust Company
      P.O. Box 13531
      Newark, NJ 07188-001

    • Overnight Carrier

      Computershare Trust Company, N.A.
      250 Royall Street
      Canton, MA 02021

    • Shareholder Services Links

      Pfizer Stock FAQs
      Answers to frequently asked questions about investing in Pfizer.

      Pfizer Shareholders Services
      Purchase Pfizer stock, arrange for direct deposit of dividends, research Pfizer stock split history, and find answers to frequently asked questions about Pfizer stock.

  • BOARD OF DIRECTORS
    • Board of Directors

      Find answers to questions about Pfizer Corporate Governance or communicate with the independent Non-Executive Chair or Chairs of our Audit, Compensation, and Corporate Governance Committees. For more information, visit the Corporate Governance FAQs.

    • Board of Directors Links

      Pfizer Corporate Governance FAQ
      Answers to frequently asked questions about Pfizer Corporate Governance.

      Pfizer Corporate Governance
      Information about the Pfizer Board of Directors including details about its members, governing principles, charters, and committees.

  • MEDIA RELATIONS
    • Where can I find news and press releases about Pfizer?

      To view a listing of Pfizer's press releases, please visit the Pfizer Press Releases Section.

    • How do I get photos or videos from you to use in my story?

      Please e-mail Pfizer Corporate Media Relations and let us know what the photo or video will be used for, any specifications, and your deadline.

    • How do I request an interview with a Pfizer executive?

      Please e-mail Pfizer Corporate Media Relations and let us know which Pfizer executive you would like to interview, the nature of the interview, your contact information, and your deadline.

    • How do I invite a Pfizer executive to speak at my event?

      Please e-mail Pfizer Corporate Media Relations and let us know which Pfizer executive you would like to speak at your event, the nature of the event, your contact information, and the date of the event.

    • Media Contacts

      You can contact the Pfizer Media Group by phone or by e-mail. To ensure that customers, investors, and others receive the appropriate attention, Pfizer media contacts may ONLY respond to calls and e-mails from professional journalists.
      Phone: (212) 573-1226

    • Media Links
      • Information for Journalists
        Get quick access to information about Pfizer as well as our multimedia library of images and videos available for use in articles and other media, and more.
      • Press Kit
        Information about our company: who we are, what we do, and how we do it.
      • Financial Reports
        The most recent Pfizer Annual Reports and Corporate Performance Reports.
  • SPONSORSHIP
  • REQUEST PERMISSION
    • I would like to use the Pfizer name, logo, trademarks or other materials owned by Pfizer.

      If you are interested in using the Pfizer name or logo, names and logos of its products or any other Pfizer material that you see on our Web site or elsewhere, we require that you obtain written permission from us before you make use of any of our material. It is our Intellectual Property and we are very protective of it.

    • Where can I access the PHQ screeners?

      The best way for you to gain access to the PHQ is to download it yourself. Please note that the PHQ (and several variations of it including the PHQ-9, the PHQ-2 and the PHQ-8) are available at www.phqscreeners.com. If you meet the requirements stated in the terms of use and accept the terms of use by clicking on “I Agree”, you can simply download the tool from that website and there is no need to submit a formal permission request. If you have a need for the PHQ in another language, please also note that there are many already approved translations for the PHQ on this web site that can be directly downloaded and used.

    • I would like to use images of the Robert Thom “History of Medicine” and “History of Pharmacy” paintings.

      The Robert Thom “History of Medicine” and “History of Pharmacy” paintings have been donated by Pfizer Inc. to the University of Michigan Medical School and the American Pharmacists Association Foundation, respectively. For photographs, permissions or further information, please contact the following:

      For the History of Medicine series:
      Registrar
      University of Michigan Museum of Art
      Rackham Building
      915 East Washington Street, Suite 0540
      Ann Arbor, MI 48109-1070

      For the History of Pharmacy series:
      Executive Director / CEO
      American Pharmacists Association Foundation
      1100 15th Street NW, Suite 400
      Washington, DC 20005-1707

  • Other Topics
    • Website Feedback

      If you want to report a website problem or make suggestions to improve our site, you can contact us. Please know, your message is important to us and we do read all of our messages; however, you might not get a personal reply due to the large volume of messages we receive.

    • Our Annual Review

      Get answers to specific questions about us and about the way we approach human health.

      We’re interested in hearing what you think—please offer us suggestions on how we can improve our annual report.

    • Grants & Donations

      If you have requests related to Continuing Medical Education grants and charitable contributions, please visit the Independent Grants for Learning & Change page.

Corporate Mailing Address

Pfizer Inc.
235 East 42nd Street NY, NY 10017
(212) 733-2323

 

Worldwide Contact Information

To contact one of our country offices, please visit the specific country Web sites for contact information.

SSN Protection Policy

In the ordinary course of business, Pfizer Inc sometimes collects Social Security numbers to fulfill legal or regulatory obligations or for other administrative purposes. It is the policy of Pfizer Inc to avoid the unnecessary collection of Social Security numbers; to limit access to Social Security numbers that we collect; to protect the confidentiality of Social Security numbers; and to prohibit the unlawful disclosure of Social Security numbers.

Keeping Our Systems Secure

We take cybersecurity seriously and value the contributions of the security community at large. The responsible disclosure of potential issues helps us ensure the security and privacy of our customers and data. If you believe you have found a security issue in one of our products or services, please let us know through our Responsible Disclosure Policy.