Resilience Matters

Business Resilience at Pfizer includes the following components, which are implemented globally: Fire Life Safety/Loss Prevention, Emergency Response, Crisis Management, Business Continuity Management and Disaster/Business Interruption Recovery. The program builds resilience along three pillars a) physical and operational risk identification and management; b) preparedness and recovery capabilities; and c) mitigation measures for business and supply interruption. Some accomplishments for 2018 included:

• Developing a natural event risk methodology. The methodology is designed to analyze and rank the most significant natural events and catastrophic perils (including effects of climate change) against each of Pfizer's global locations for both internal and external supply. This business risk methodology is an important component of our climate-related physical risk evaluation. In 2019, we will begin to incorporate the Task Force for Climate-Related Financial Disclosures (TCFD) framework into our business risk methodology.
• Following Hurricane Maria in 2017, we identified lessons learned for site and above-site supply operations, including enhancing voice and data communications systems to best support site operations following local power outages, ensuring robust power backup systems capable of operating for sustained periods and developing ready-to-implement recovery strategies. Lessons have been shared across the company and incorporated into ongoing business continuity planning exercises and training.
• In addition to various cybersecurity defenses, we implemented measures to enhance Pfizer's ability for rapid recovery after a cyber-attack.
• We continued to develop our site and above-site risk assessments to identify potential business continuity risks related to Pfizer assets and critical products and implemented various proactive risk mitigation measures to reduce risk.

2018 was also a year of significant natural events that threatened the safety and well-being of our colleagues, as well as business interruption and the supply of important medicines. Our Business Resilience model and the many hundreds of colleagues involved ensured we undertook effective early preparedness actions and responses to these natural threats.