Effective August 23rd, 2023
- DATA WE COLLECT AND USE
We collect information about you directly from you, automatically through your use of our Site, and from third parties.
Information We Collect Directly From You. We collect personal data you choose to provide, e.g., through registrations, applications and surveys, and in connection with your inquiries and purchases. For example, you may choose to provide your name, contact information, health, insurance and/or financial information in connection with a promotion or a patient assistance or support program. Healthcare providers may choose to provide information relating to their specialties and professional affiliations.
Information We Collect Automatically. We and our third party business partners, including analytics and advertising partners, automatically collect information when you use our Site through cookies, pixel tags, clear GIFs, or similar technologies, such as your browser type and operating system, web pages you view, your interactions with content or webpages on the Site, links you click, your IP address or other identifiers, the length of time you visit our Site, the referring URL or webpage that led you to our Site, the information, content, or advertisements you view, hover over, or click on, and the search terms you enter. Our third party business partners may use these technologies to collect information about your online activities over time and across different websites and services. See also, the Section below on Cookies and Other Tools.
Information We Collect From Other Sources. From time to time, we may use or augment the personal data we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third party information to confirm contact or financial information, to verify licensure of healthcare professionals or to better understand your interests by associating demographic information with the information you have provided.
- HOW WE USE PERSONAL DATA
We may use your personal data in the following ways for our business purposes:
To Serve You
We use your personal data to:
- Operate our business;
- Deliver our products and services;
- Process, complete and fulfill your requested transactions;
- Provide customer service and respond to requests or inquiries;
- Communicate with you;
- Tailor our marketing programs and campaigns; and
- Provide you with newsletters, articles, alerts, announcements, invitations, and other information about products, brands, health topics and disease states.
To Connect You with Third Parties
We may provide functionality on the Site that will allow you to forward and share certain content with a friend or colleague. If you choose to use Pfizer sharing functionality to refer someone to our content, products or services, we will use your data and that of the individual you are sharing with to send the content or link you request.
To Validate Your Ability to Access/Use Certain Products, Services and Information
Some products, services and information we offer may only be suitable for/accessible to individuals meeting certain eligibility or other criteria. In such cases, we may verify that you meet such criteria. For example, certain information relating to our products is only intended for and accessible to licensed healthcare professionals and we may use information we collect directly from you and from outside sources to validate your licensure and eligibility to view such information.
In Accordance with Special Program Terms
On occasion, Pfizer may offer special programs, activities, events or promotions via the Site (“Special Programs”) that have specific terms, privacy notices and/or consent forms that explain how any personal data you provide will be processed in connection with the Special Program. We strongly suggest you review the terms applicable to the Special Program before participating.
To Improve Products and Services and Protect Patients and Consumers
We use the information you provide for data analysis, to better understand how our products and services impact you and those you care for, to track and respond to concerns, for fraud prevention and to further develop and improve our products and services. In addition, we use the information you provide to comply with our regulatory monitoring and reporting obligations including those related to adverse events, product complaints and patient safety.
For Advertising and Analytics Purposes
In Aggregated or De-identified Form
We may aggregate and/or de-identify data about visitors to our Site and use it for any purpose, including product and service development and improvement activities. To the extent we deidentify any data originally based on personal information, we will maintain and use such data only in deidentified form and will not attempt to reidentify the data.
- HOW WE DISCLOSE YOUR PERSONAL DATA
Pfizer may disclose your personal data for our business purposes as follows:
Within Our Family of Companies
In Connection with Business Transfers
We may retain other companies and individuals to perform services on our behalf and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). These third parties may be provided with access to personal data, including through cookies, pixels, and similar technologies, to perform their functions. Examples of Providers include credit card processing companies, customer service and support providers, email and SMS vendors, advertising vendors, data analytics firms, web hosting and development companies and fulfillment companies. Providers also include our co-promote partners for products that we jointly develop and/or market with other companies. Some Providers may collect personal data on our behalf on our Site.
To Comply with Law/Protect
We reserve the right to disclose your personal data as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Pfizer or others.
In the Aggregate/De-identified
Pfizer may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose permitted under applicable law.
- ADDITIONAL STATE DISCLOSURES
CATEGORIES OF PERSONAL DATA THAT WE COLLECT AND DISCLOSE
As may be required under applicable local law, the chart below provides the categories of personal data that we: (1) collect and have collected in the preceding 12 months; and (2) disclose for a business purpose and have disclosed for a business purpose in the preceding 12 months. For more information about how we disclose your personal data, refer to the How We Disclose Your Personal Data Section above.
CATEGORIES OF PERSONAL DATA WE COLLECT AND DISCLOSE
DISCLOSED TO WHICH CATEGORIES OF THIRD PARTIES
A. NAME, CONTACT INFORMATION AND IDENTIFIERS: Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, user name, social security number, tax ID, driver’s license number, passport number, or other similar identifiers. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities B. CUSTOMER AND OTHER RECORDS: Paper and electronic customer records containing personal data, such as name, signature, physical characteristics or description, address, telephone number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities C. PROTECTED CLASSIFICATIONS: Characteristics of protected classifications under applicable state or federal law such as race, color, sex, gender, age, national origin, disability, and citizenship status. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities D. PURCHASE HISTORY AND TENDENCIES: Commercial information, including records of products or services considered, purchased or owned. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities E. BIOMETRIC INFORMATION: Physiological, biological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including DNA, fingerprint, diagnostic or lab results, imagery of the face from which an identifier template can be extracted, and sleep, health, or exercise data that contain identifying information. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities F. USAGE DATA: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities G. GEOLOCATION DATA: Precise geographic location information about a particular individual or device. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities H. AUDIO/VISUAL: Audio, electronic, or visual recordings, or similar information. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities I. EMPLOYMENT HISTORY: Professional or employment-related information. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities J. EDUCATION INFORMATION: Information that is not publicly available personally identifiable information as defined in the federal Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99). Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities K. SENSITIVE INFORMATION: as defined under applicable local law, such as certain characteristics of protected classifications, precise geolocation, account login credential and passwords, health information, and financial information. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities L. PROFILES AND INFERENCES: Inferences drawn from any of the information identified above to create a profile about a resident reflecting the resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Pfizer Inc.’s subsidiary companies; Providers; professional advisors; public and government entities
As described in the Data We Collect And Use Section above, we collect this personal data directly from you, automatically through your use of our Site, and from other categories of sources: public databases; social media platforms; and other third parties, when they share the information with us. For example, we may use such third party information to confirm contact or financial information, to verify licensure of healthcare professionals, or to better understand your interests by associating demographic information with the information you have provided.
Also as described above in the How We Use Personal Data Section, we may use this personal data to serve you; to connect you with third parties; to validate your ability to access and/or use certain products, services and information; to provide and improve products and services; to protect patients and consumers; in accordance with special program terms; to operate, manage, and maintain our business; to respond to your inquiries and fulfill your requests; to send administrative information to you; to send you certain marketing communications; to personalize certain experiences; and to facilitate social sharing or messages services when available. We may also use your personal data for our business purposes and objectives, including, data analysis; audits; developing new products; improving existing products; identifying usage trends; determining the effectiveness of promotional campaigns; preventing fraud; and expanding our business activities. Additionally, we may use this personal data to comply with applicable law, legal process, respond to requests from public and government authorities, and to protect our rights, operations, and enforce our terms of service.
Subject to certain exceptions and depending on where you live, you may have the right to make the following requests, at no charge:
- Copy: You may request, up to twice every 12 months, a copy of the specific pieces of personal data that we have collected, used or disclosed about you in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows you to transmit this information to another entity without hindrance.
- Correct: You may request correction of your personal data that we have collected about you if it is inaccurate or incomplete.
- Delete: You may request deletion of your personal data that we have collected about you.
- Know: You may request that we provide you certain information about how we have handled your personal data, including the:
- categories of personal data collected;
- categories of sources of personal data;
- business and/or commercial purposes for collecting your personal data;
- categories of third parties/with whom we have disclosed or shared your personal data; and
- categories of personal data that we have disclosed or shared with a third party for a business purpose.
You have the right to be free from unlawful discrimination for exercising your rights under applicable state law.
Submitting Requests. You may submit requests to delete, correct, access a copy and/or know personal data we have collected about you by accessing our webform at www.pfizer.com/individualrights, or by contacting us at 833-991-1933 (toll free). You will be asked to provide certain personal information when submitting your request including your relationship with Pfizer, first and last name, email address, telephone number and postal address in order for us to determine if your information is in our systems.
We will further verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the personal information subject to the request. We may need to request additional personal information from you, such as your date of birth or government identifier, in order to protect against fraudulent or spoofed requests. If you want to make a request as an authorized agent on behalf of an individual under applicable local law, you may use the submission methods noted above. As part of our verification process, we may request that you provide us with proof that you have been authorized by the individual on whose behalf you are making the request under applicable local law, which may include signed permission provided by such individual.
Appeals. You may have a right to appeal a decision we make relating to requests to exercise your rights under applicable local law. To appeal a decision, please access our webform.
Please contact us according to the Contact Us Section below, if you have any questions regarding this Section.
- COOKIES AND OTHER TOOLS
Pfizer and its third party business partners, including analytics and advertising partners, collect information about you by using cookies, tracking pixels and other technologies (collectively, “Tools”) when you visit or interact with our Site, including where you direct us to do so through the cookie banner on the Site you are viewing. We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising and analytics purposes. For example, we use web analytics services that leverage these Tools to help us to understand how visitors engage with and navigate our Site, e.g., how and when pages in a site are visited and by how many visitors. We are also able to offer our visitors a more customized, relevant experience on our sites using these Tools by delivering content and functionality based on your preferences and interests. If we or our third party business partners have collected your personal data, e.g., through a registration or a request for certain materials, we may associate this personal data with information gathered through the Tools. This allows us to offer increased personalization and functionality on the Site.
You can change your settings for these Tools, including opting out of their use for advertising, by visiting the preference center in the cookie banner of the Site you are viewing. If you have already closed the cookie banner, you may need to select the cookie icon on the site or click the “cookie preferences” link in the footer to access the preference center.
Your web browser can also be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org.
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language and Internet browser type and version. We use this information to ensure that the services function properly.
Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Site, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Site. We may also derive your approximate location from your IP address.
We may use Flash Local Shared Objects (“Flash LSOs”) and other technologies to, among other things, collect and store information about your use of the Site. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Site.
- SECURITY POLICIES
We use technical, administrative and procedural measures designed to safeguard your personal data from unauthorized access or use. No such measure is ever 100% effective though, so we do not guarantee that your personal data will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such data.
- YOUR PRIVACY CHOICES AND UPDATES
You may update your personal data and your preferences. Different programs and services may offer different phone numbers, links or preference managers that allow you to inform us of your updates and choices, including opting out of particular communications. These contact options are typically available on our Sites or in the emails or texts we send, but you may always contact our Privacy Officer for assistance at [email protected] if you have any difficulty finding these tools or otherwise updating your data or preferences. Please remember that limited communications may be necessary in order to complete your transaction or for you to participate in a particular program or service.
- RETENTION PERIOD
- CROSS BORDER TRANSFERS
- CHILDREN’S PRIVACY
The Site is not directed to individuals under the age of thirteen (13), and we do not knowingly collect personal data from children under the age of 13.
- CONTACT US
If you would like to exercise any individual rights, please contact us by accessing our webform at www.pfizer.com/individualrights, or by contacting us at 833-991-1933 (toll free). We will respond to your request consistent with applicable law.
66 Hudson Boulevard East
New York, NY 10001