Culture and ethical decision making are foundational to Pfizer’s purpose. We are committed to fostering a culture of integrity throughout the company.
Integrity is built into our Company Values: Courage, Excellence, Equity, and Joy
All colleagues are responsible for acting with integrity in all they do, and our leaders are accountable for proactive risk management and prioritizing a culture of integrity over business results. We incorporate ethics and business integrity into internal performance evaluations, which are designed to enhance colleague accountability, including leadership performance with integrity. We measure our integrity culture and speak-up environment annually through colleague surveys.
Speak Up Culture, Open Door and Whistleblower Protections
Courage is a core value, and we promote a speak up environment. Our whistleblowing policies (e.g., Open Door policy) and strict anti-retaliation policies require reporting misconduct and encourage raising concerns about any issues. Retaliation against anyone who seeks advice, raises a concern, reports misconduct, or provides information in an investigation is prohibited. Pfizer takes all policy concerns seriously and, to the extent violations of policy are identified, takes appropriate disciplinary action and corrective actions, including potential termination. We measure our culture of integrity with surveys, and the results are used to focus leadership communications, training, and other proactive improvement efforts.
We provide multiple channels for asking questions and raising potential compliance concerns, including anonymous reporting options where permitted by law, and keep matters as confidential as possible:
Pfizer’s Compliance Division can be contacted directly in any of the following ways:
- Email: [email protected]
- Mail: 66 Hudson Boulevard East, New York, NY 10001-2192
- Phone: 1-212-733-3026
- Secure Fax: 1-917-464-7736
Compliance Helpline (available by phone or online)
Pfizer's publicly available Compliance Helpline allows colleagues, suppliers, customers, and other third parties to report a concern or get information or advice anonymously (where permitted by law). The Helpline is operated by specially trained third-party representatives and can be reached by phone or online, 24 hours a day, every day.
*The Compliance Helpline numbers for Pfizer locations outside the U.S. and Puerto Rico are available at https://pfizer.ethicspoint.com or can be provided upon request (see contact information above).
EU Note: For more details on what information Pfizer collects and how it uses the information in the context of the Helpline, as well as for more information about your rights, please see the Compliance Helpline Guidance & Privacy Notice. Furthermore, in certain EU countries, Pfizer also offers local reporting channels. For more information on local reporting, please contact the Compliance Division.
Office of the Ombuds
Our Office of the Ombuds supports all colleagues with information and guidance to help them resolve work-related issues. The Office of the Ombuds is informal, independent, and neutral.
The Ombuds will:
- Provide information on policies or procedures
- Listen and help colleagues articulate their concerns
- Provide coaching and guidance
- Keep information confidential* and protect anonymity
- Remain neutral and objective
- Assist in identifying and evaluating options for a situation
- Identify other Pfizer resources that might be helpful
*Conversations with the Ombuds are confidential except where the Ombuds determines that there appears to be an imminent risk of serious harm.