Supply Operations Quality Lead
- India - Mumbai
The Supply Operations Quality (SOQ) Lead –is accountable for providing end‑to‑end Supply Operations Quality leadership in India, ensuring regulatory compliance, inspection readiness, robust suppliers oversight, and a strong quality culture that enables uninterrupted supply and patient safety. The role acts as a strategic quality business partner to Pfizer India as a core Leadership Team (LT) member, Global supply chain, and external partners, translating global quality requirements into effective local execution.
The SOQ Lead will be accountable for the implementation and compliance to SOQ Functional and Global SOPs and any other Pfizer Quality Standard requirements. It will be the primary contact point for business partners both internal and external. It will be responsible for the management of the SOQ India development and organisation of the team reporting into it. It will also be accountable for the supply of compliant product into India and neighbouring markets and act as a GMP/GDP Compliance role model for areas of responsibility by educating the team and ensuring adherence to Good Manufacturing Practice and Good Distribution Practice for Medicinal Products.
Responsibilities:
Quality Leadership & Governance
- Provide strategic leadership and oversight for all SOQ activities, ensuring alignment and timely implementations of global QMS and SOQ strategy.
- Sustain quality governance, escalation to management, and risk management
- Drive and implement continuous improvement
Regulatory & Compliance Excellence
- Ensure continuous compliance with GDP/GxP, local regulatory requirements, and Pfizer Quality Standards.
- Maintains inspection readiness and oversight for health authority inspections, internal audits, and suppliers assessments and effective CAPA management
Suppliers, Partner & Distributor Oversight
- Ensure effective quality oversight of suppliers, distributors, third party logistics providers, and commercial partners through robust governance
Product Quality Management
- Overseeing GMP/GDP and Quality Operations under the scope of SOQ and accountable for the Release for Distribution in India and export markets
- Act as the primary escalation point for significant product quality events, including complaints, defects, recalls, and quality driven market actions.
- Ensure effective investigations, root cause analysis, and sustainable CAPAs for product quality issues.
Supply & Business Enablement
- Act as a trusted quality partner to commercial and Global Supply Chain teams to enable new product launches, market transfer, and business continuity.
- Balance compliance with pragmatic, patient centric solutions that support reliable product supply.
People Leadership & Capability Building
- Lead, train and develop Market SOQ resources, fostering accountability, engagement, and succession.
- Build a strong quality culture focused on ownership, transparency, and continuous improvement.
Stakeholder Management
- Represent SOQ with external partners and internal senior stakeholders
Qualifications & Experience:
Tertiary qualifications in Pharmacy
A minimum of 10 years in the pharmaceutical industry in a Quality role
A minimum of 5 years leading a team of colleagues
Scientific knowledge and strong analytical skills to make sound quality assessments of project strategy
GMP/GDP Knowledge. Trained and experienced in the total application of GMP/GDP and applicable market regulations
Demonstrated ability to negotiate and influence, particularly with internal senior stakeholders and external parties
Demonstrated insight and understanding of stakeholders need and business requirements.
Strong leadership skills in managing a team and ability to engage and develop direct reports.
Excellent Quality Decision making skills.
A track record of continuous improvement and balancing efficiencies and effectiveness in processes
Able to demonstrate good planning and organisation skills
High level of self-integrity and ethical conduct
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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Quality Assurance and ControlBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Global Supply
Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.
With an unwavering commitment to ensuring the availability and accessibility of these life-saving medications, we play a pivotal role in reaching patients, healthcare professionals, and markets across the globe.
Our network of state-of-the-art manufacturing facilities, strategically located distribution centers, and streamlined logistics systems enables us to deliver Pfizer's medicines with utmost efficiency and reliability, making a tangible difference in patients' lives worldwide.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)