SOQ Greece/Cyprus/Malta Lead
- Greece - Athens - N. Psychiko
Use Your Power for Purpose
Every day, Pfizer’s unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is both flexible and innovative and customer oriented.
What You Will Achieve
All over the world, Pfizer colleagues are working together to positively impact health for everyone, everywhere. In this role, you will establish and maintain an appropriate and sustainable Product Quality System and Quality Culture at the Pfizer Office (PCO) and any contractor/distributor in Greece, Cyprus, Malta, so that compliance with Pfizer and Regulatory authority expectations and protection of Pfizer patients/customers from any product quality risk is ensured. You will be the main point of contact for the investigation and resolution of all product quality issues discovered or originating in the Greece/Cyprus/Malta Offices activities and for interacting with the relevant local stakeholders, Pfizer Global Supply and local regulatory authorities on such issues.
You will have the responsibility and authority for ensuring that the appropriate quality standards and systems are implemented and maintained for the product supply operation of the Pfizer business.
You will lead and manage a team of colleagues who will elevate the importance of product quality as a fundamental principle across the business. You should be relied on to manage operational activities that support the goals of the division and set direction for its success.
Through your expertise and extensive knowledge, you will be able to foster a culture that promotes innovation and thrives on doing better for patients and healthcare.
How You Will Achieve It
· Set objectives for and manage multiple projects/ ongoing work activities within the team.
· Manage the team supporting the product quality management system.
· Train, coach and mentor team members to achieve team, business unit and organizational goals.
· Implement all applicable Global procedures within the Pfizer Country Office (PCO).
· Monitor Key Performance Indicators (KPIs) of the Quality Management System (QMS), evaluate and highlight any significant trends and identify actions.
· Notify management of significant concerns or repeated deviations that occur within the Quality Management System and all issues potentially affecting marketed product.
· Ensure regular quality management reviews are conducted for continuous improvement.
· Lead the preparation and coordination of Product Quality and Good Distribution practice audits and inspections of the PCO.
· Contact local regulatory authorities by phone or writing in response to product quality issues.
· Oversee the management of product quality complaints that originate in Greece/Cyprus/Malta and ensure compliance with global procedure.
· Oversee the local batch disposition process for release of products for distribution to Greece/Cyprus/Malta markets.
· Implement an effective quality management process for Pfizer's logistic service providers who distribute Pfizer products in Greece/Cyprus/Malta.
· Work collaboratively with the local stakeholders (internal and external) to support business goals and business critical processes.
Qualifications
· Bachelor's degree in Life Sciences.
· More than 10 years working experience in a pharmaceutical or related regulated industry.
· Eligible as a Qualified Person.
· Excellent stakeholder and people management skills.
· Strong technical knowledge of Quality Management Systems.
· Experience with Board of Health communication and hosting internal and external audits/inspections
· Experience in leading and growing teams.
· Strong negotiations and effective communication skills.
· Excellent system skills – Word and Excel essential, experience with electronic documentation control systems.
Please apply by sending your CV and a motivational letter in English
Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Quality Assurance and ControlBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Global Supply
Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.
With an unwavering commitment to ensuring the availability and accessibility of these life-saving medications, we play a pivotal role in reaching patients, healthcare professionals, and markets across the globe.
Our network of state-of-the-art manufacturing facilities, strategically located distribution centers, and streamlined logistics systems enables us to deliver Pfizer's medicines with utmost efficiency and reliability, making a tangible difference in patients' lives worldwide.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)