Senior Manager, WAN Provisioning and Expense Management
- United States - Pennsylvania - Collegeville
- United States - New York - New York City
ROLE SUMMARY
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.
The CISO, Infrastructure and Cloud Services organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.
The senior manager will perform day to day support functions related to Pfizer’s WAN, Internet and Cloud DMZs. They are responsible for coordinating activities to support the WAN/DMZ Service Owners, support change activity which is associated with business (GWS & ACD), Digital or internal CISO driven changes.
Specific duties include administrative and talent management for WAN/DMZ Network Engineers, management of escalation support for Network Operations, interfacing with business liaisons to ensure stability of our network services in collaboration with Service Owners, communicate & coordinate change activities. The position will focus on WAN, DMZ and Cloud engineering which will also encompass working with application support teams, Global information security and monitoring/automation teams.
This role requires basic understanding of network engineering and management skills with the ability to communicate complex issues with senior leaders.
ROLE RESPONSIBILITIES
Candidate will be required to provide network subject matter expertise (SME) for WAN, DMZ and Cloud Technologies
Own Global WAN and Telecom Service Delivery
Manage the provisioning, modification, renewal, and decommissioning of enterprise WAN, Internet, MPLS, SD-WAN, cloud connectivity, and telecom services worldwide.
Ensure connectivity requirements for sites, datacenters, cloud platforms, and business initiatives are delivered on time.
Manage Global Telecom Expenses and Financial Governance
Oversee telecom billing, invoice processing, chargebacks, expense forecasting, budgeting, vendor billing compliance, and cost transparency.
Maintain relationships with TEM providers and ensure carrier invoices are processed correctly and allocated to the appropriate cost centers.
Lead Carrier and Service Provider Relationships
Serve as the primary escalation and governance point for telecom providers such as AT&T, Verizon, Lumen, Equinix, Megaport, WWT, and other network service partners.
Negotiate service changes, resolve billing disputes, coordinate installations, and drive operational performance.
Drive Network Modernization and Strategic Infrastructure Programs
Lead initiatives involving SD-WAN, cloud networking, datacenter connectivity, network resiliency, remote-worker connectivity, Teams optimization, and cloud interconnect services.
Develop business cases and implementation strategies for next-generation network services.
Provide Technical Governance for Enterprise Networking
Act as a senior subject matter expert for WAN architectures, cloud connectivity, carrier services, network capacity planning, telecom provisioning standards, router lifecycle management, and related infrastructure decisions.
Support vulnerability remediation and network hardware refresh programs.
Manage Telecom Inventory, Reporting, and Data Quality
Maintain visibility into global circuits, contracts, service inventories, carrier assets, and telecom spend.
Develop and utilize dashboards, reporting tools, and analytics to support budgeting, forecasting, audits, and operational decision-making.
Coordinate Cross-Functional Infrastructure Projects
Partner with Cloud, Security, Digital Workplace, Datacenter, Manufacturing, Site Services, Procurement, Finance, and external vendors to ensure network requirements are understood and delivered.
Providetelecom guidance for new sites, upgrades, relocations, acquisitions, and business transformation efforts.
Lead Escalations, Risk Management, and Operational Support
Resolve critical network, provisioning, billing, and carrier issues that impact business operations.
Evaluate network readiness, capacity, resiliency, and service risks while providing executive-level guidance and recommendations.
WAN-DMZ Engineering Technical:
Coordinate network failover testing with Digital site leads at critical facilities within the region.
Coordinate complex routing changes (internal and external) as well as security modifications to align to standards.
Coordinate and support telco bandwidth upgrades
Perform capacity and optimization analysis with NetOps for sites that are experiencing connectivity challenges.
Identify opportunities for automation to remove toil and optimize operations
Identify continual service improvement opportunities and assist with implementing associated changes.
BASIC QUALIFICATIONS
Bachelor’s Degree in computer science, information systems, cybersecurity or engineering
6+ years’ experience working in a business/corporate environment working in a network capacity
Demonstrated experience managing resources to effect change within the environment, colleagues, contractors, or MSP resources to affect change in the environment
Demonstrated experience with basic IP routing and protocols in a large IP network
Demonstrated experience in provisioning of MPLS networks and services
Demonstrated understanding in secure SD-WAN design and operations.
Demonstrated understanding in network automation and scripting
Solid understanding of IP protocols/service/functionality (DNS, VPN/Tunnels, VLANs, NAT, Firewalls, LACP, 802.1Q trunking, VRRP), Knowledge of Layer-2 network technologies including Ethernet WAN, Knowledge of IP related protocols such as OSPF, EIGRP, BGP-4, OMP, and MPLS
Proven coordination ability to troubleshoot/debug issues, determine causes, and drive resolution.
Understanding of SD-WAN Cloud design and components
Understand the implementation and operation of SD-WAN equipment.
Excellent oral and written communication skills
Demonstrated ability to work in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.
PREFERRED QUALIFICATIONS
Master’s degree in related technical field or business
Industry certifications – CCNP or higher
Must possess skills necessary to understand IP network and security components
Ability to understand High Level Designs (HLDs) engineering documents associated with the deployment, integration, or decommissioning of Pfizer Network equipment;
Manage DMZ associated processes and maintain up-to-date and accurate procedural documentation through collaboration with other engineering teams.
A working knowledge of ITIL framework
Willingness to contribute fresh and innovative ideas
High technical aptitude; quickly learns new skills
Change agile; must take action on projects quickly
Team oriented
Excellent oral and written communication skills
Excellent analytic and problem-solving skills
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Standard work schedule with possible limited travel (e.g., 1 trip per year outside the area of the home office).
Other Job Details:
Last Date to Apply for Job: September 4, 2026
Locations: Collegeville, PA or New York City, NY
Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week.
Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Information & Business Tech
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)