Sr. Manager, Application Support & Ops Services
- Ireland - Kildare - Newbridge
- Ireland - Dublin - Grange Castle
- United States - Pennsylvania - Collegeville
- Ireland - Cork - Ringaskiddy
- Ireland - Dublin - Ringsend
Use Your Power for Purpose
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
ROLE SUMMARY:
The Sr Manager – Application Support & Ops Services, AiMS Service Delivery (Application Managed Service Delivery), provides functional and technical expertise to support Pfizer’s Manufacturing systems around the world. The incumbent is accountable for the management of the production support service, with a primary goal of driving the technical resolution of critical issues with business-critical applications within the PGS Digital portfolio.
The Sr Manager – Application Support & Ops Services, AiMS Service Delivery, serves as liaison between the support team, the business and Digital stakeholders for issue resolution. He/She is the single point of contact for application performance and is responsible for managing and reporting on One BT processes (incident management, problem management, etc.) for the assigned functional areas. The lead ensures that appropriate support transition activities are executed to transition from Deployment/Project hypercare to long term support as managed by the Managed Service Provider. He/She is also accountable for various initiatives that cross functional boundaries.
The candidate will be accountable for balancing the unique needs of the business & Solution teams. The candidate will drive the adoption of best practices while building a world class IT support capability across all global locations. Candidate will drive an innovative culture within the team to drive Continuous process improvement, Automation and adoption of AI to modernize support operations.
The ideal candidate will bring deep technical knowledge and subject matter expertise in running a support transition function with focus on applications like; Manufacturing Execution systems, Labeling systems, local plant applications and related edge systems that support the Business. This person will be handling a diverse AiMS team located globally.
What You Will Achieve
In this role, you will:
- Participate in creation and management of processes and procedures needed for support of the global Core environments. Facilitate resolution of issues by engaging Solutions and Support owners.
- Review service performance and participate in definition of SLA’s where needed. Manage and report team progress related to the work efforts of responsible area.
- Provide domain knowledge, broad architecture and deep technical SME support.
- Identify continuous improvement opportunities and appropriately engage the support and maintenance team to define approach and deliver.
- Manage/oversight to ensure resolution of all Incident Management (IM) help tickets as entered by the business.
- Manage/oversight to ensure completion of SR’s related to the Routine Maintenance of the system
- Coordinate the transition of support activities from Project Teams to Support while ensuring adherence to Support transition framework. Ensure that the required activities for the transfer of the support activities are planned and understood by the project teams.
- Provide project leadership and expertise for Support services as required.
Here Is What You Need (Minimum Requirements)
- Applicant must have a bachelor's degree in computer science and/or related mathematical or engineering field with at least 6 years of
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- Familiarity with GxP environments
- Knowledge of Manufacturing related systems
- Knowledge of global application delivery and support required.
- Strong diplomacy skills; Able to navigate a difficult political environment
- Strong technical knowledge
- Strong process and procedure skills, most particularly regarding incident, problem, change and configuration management.
- Experience with performing and coordinating root cause analysis and trend analysis.
- Prior experience managing production support per Service Level Agreements.
Bonus Points If You Have (Preferred Requirements)
- Excellent verbal and written communications skills and the ability to effectively communicate with the appropriate project stakeholders, Senior Digital, and Business leadership.
- Experience working and succeeding in a highly matrixed environment
- Ability to collaborate with vendor partners / project teams.
- Ability to work independently with minimal supervision and manage multiple priorities
- Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Ability to travel up to 5% of time as required.
- Possible night and weekend work during Major issue remediation/ project/program deployments.
OTHER JOB DETAILS
Last Date to Apply for Job: 8/22/26
Work Location Assignment: Hybrid
The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.


Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Information & Business Tech
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)