Delivery Lead - Director, AI and Enterprise Product Management
- United States - New York - New York City
Role Summary
The Delivery lead – Director of AI and Product Management is a leadership position in Pfizer's U.S. Pfizer Patient Services (PPS) enterprise enablement organization. This roles partners closely with Business engagement leads to co-own value delivery for key business initiatives across – Patient services CRM, data and insights.
The director delivery lead will drive consensus across the business units and PPS functions to build a comprehensive technology execution plan including a capability roadmap along with the related investment plan. Director delivery lead will be accountable for end-to-end delivery of approved projects and ensuring the Pfizer development processes are followed. In partnership with solution vendor teams, this position will influence and help drive Strategic Vendor roadmaps to accelerate the inclusion of Pfizer business needs into future releases of the “off the shelf” solutions.
Responsibilities
Technology Delivery & Operations
- Own planning, delivery and support for all projects, releases, and enhancements across patient support platforms (e.g., CRM, case management, digital engagement, data integration).
- Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards.
- Collaborate with operations team to drive excellence for day-to-day support, ensuring system stability, uptime, and strong performance for patient-facing operations.
- Ensure reduction in process, knowledge and tech debt across PSS platforms by maintaining process documentation, data flow diagrams and training SOPs.
- Author business cases to clearly outline overall technology strategy for the business functions and secure funding for initiatives with the highest business value.
- Demonstrate innovative thinking to identify unique business opportunities and solve complex business problems
- Lead a portfolio of projects spanning across multiple disease areas and teams
Strategic Partnership
- Build trusted relationships with senior leaders across PSS and U.S. Commercial.
- Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance.
- Partner with business stakeholders to prioritize the PSS technology portfolio and define the multi-year roadmap.
Leadership & Team Development
- Lead and develop a team of product owners, business system managers, and analysts.
- Foster a culture of accountability, innovation, and continuous improvement.
- Champion Pfizer's Values and Behaviors across the team.
Innovation & Continuous Improvement
- Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
- Collaborate with digital partners to influence platform strategy, architecture, and vendor performance.
Financial & Operational Management
- Manage the PPS systems budget and ensure effective resource allocation.
- Partner with digital to deliver operational excellence, reporting, and risk management across the technology portfolio.
Basic Qualifications
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
- Bachelor's degree required; advanced degree preferred; degree in Information Management, Computer Science, Engineering or Technology Management preferred
- 8+ years of experience required with Bachelors; 7+ years of experience required with MS/MBA/MPH/master's degree; 5+ years of experience required with PhD, PharmD or JD; relevant experience in related field and proven technical experience with emphasis on software development and maintenance.
- 8+ years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations.
- Deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity.
- Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements.
- Strong program/project management and SDLC experience.
- Demonstrated success managing operational support for complex technology environments.
- Experience leading outsourced/offshore teams.
- Background in highly regulated industries (pharma, healthcare, financial services).
Competencies
- Strategic thinking with strong execution discipline.
- Exceptional communication and stakeholder management.
- Program governance and delivery management.
- People leadership and talent development.
- Ability to influence across a matrixed organization.
- Commitment to patient-centric innovation and operational excellence.
Other Job Details:
- Last Date to Apply for Job: November 19, 2026
- Ability to travel based on business needs
- NOT eligible for Relocation Package
- Locations: NYHQ
- This position is hybrid and requires working onsite 2 to 3 days per week
#LI-PFE
The annual base salary for this position ranges from $189,200.00 to $315,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Information & Business Tech
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)