Business Analyst

Global Clinical Supply (GCS) manages the execution of supply chain strategies to deliver Investigational Medicinal Product to patients involved in Pfizer’s clinical research trials across the globe.

We are seeking an experienced Business Analyst to join our Global Clinical Supply Strategic Hubs team. The ideal candidate will bridge the gap between business needs and technical solutions, working closely with stakeholders to identify opportunities for data-driven decision-making and process improvement. This role will help shape our analytics strategy and drive the implementation of innovative solutions using data analytics and AI technologies. This role requires providing support across other global time zones based on business need, specifically from 8AM to 5PM EST (equivalent to 8PM to 5AM PH Time, or 9PM to 6AM during daylight saving).

ROLE RESPONSIBILITIES

• Gather and document business requirements through stakeholder interviews, workshops, and surveys
• Analyze current business processes and systems to identify areas for improvement and optimization
• Translate complex business requirements into detailed functional specifications for technical teams
• Create and maintain documentation including process flows, user stories, and technical specifications
• Review dashboards and reports created by development team before handing it to business users
• Collaborate with data scientists and AI engineers to identify opportunities for AI/ML implementation
• Conduct data analysis and provide actionable insights to support business decision-making
• Validate and test new solutions to ensure they meet business requirements
• Present findings and recommendations to stakeholders at all levels
• Monitor and report on key performance indicators (KPIs)
• Serve as a liaison between business units and technical teams
• Maintain and nurture the Data Marketplace’s data catalog
• Profile data to identify data quality issues with data flowing into the GCS Data Marketplace and implement measures to improve data quality. Assist with reporting on data quality and data marketplace metrics.
• Have a strong understanding of system development life cycle, computer system validation and Good Practice (GxP) requirements.
• Document tasks, issues and resolutions using designated tracking tools, as applicable.
• Interface with Digital staff and vendors.
• Assist with system testing, maintenance and validation of data marketplace
• Assist with documentation and change management activities for data marketplace
• Provides application support to customers in an appropriate manner using the GCS Data Marketplace.
• Support GCS Data Marketplace system testing, reporting, and monitoring efforts

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or related field
• 3+ years of experience as a Business Analyst in data analytics or related field
• Strong analytical and problem-solving skills
• Proficiency in SQL and data manipulation
• Experience with BI tools (e.g., Spotfire, Power BI, or similar)
• Excellent documentation and technical writing skills
• Strong project management and organizational abilities
• Proven experience in requirements gathering and analysis

Preferred Qualifications:

• Professional certifications (e.g., CBAP, PMI-PBA, or similar)
• Experience with Python or R programming
• Knowledge of machine learning concepts and applications
• Experience with Agile methodologies
• Understanding of data governance and privacy regulations
• Experience in statistical analysis and modeling
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Experience working in supply chain management and pharmaceutical industry

PHYSICAL/MENTAL REQUIREMENTS

• Ability to work at a computer for extended periods
• Capacity to manage multiple projects and deadlines simultaneously
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to work both independently and as part of a team
• Critical thinking and problem-solving capabilities
• Adaptability to changing priorities and requirements
• Ability to work in a fast-paced environment
• Mental stamina for complex problem-solving and analysis

• Capability to maintain composure under pressure

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Revise as needed: Must be available for periodic meetings with global teams across multiple time zones, including outside regular business hours.
• Revise as needed: Some international travel may be required to support strategic initiatives and team engagement.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.