零售渠道运营主管
- China - Beijing - Beijing
辉瑞中国职位描述
2026年4月
职位名称 : 零售渠道运营主管
直接汇报人 : 零售计划&运营负责人
业务部门：辉瑞中国商务、零售与战略联盟部 零售团队
职责概述
一、负责支持零售客户数据维护运营：1. 负责零售客户新增、删除、调整以及客户档案信息收集管理、审核和确认，维护好零售目标客户清单以及合作连锁的每年的三方资信核查；2. 负责跨渠道客户管理，包括医院关联药店，处方药店等确认沟通与医院BU保持良好的合作关系同时确保销售数据不被重复计算；3. 管理收集掌握公司针对零售各维度数据管理的SOP要求及执行流程，配合供应商，实施系统收集数据自动化功能，符合业务实际及提高销售一线工作效率为目的的系统优化方案；4. 对接CFCD团队、商务运营团队统筹整理保障客户数据即时呈现，以及符合公司数据管理各项SOP；
二、负责支持零售客户渠道管理运营：1. 整理审核零售客户购进渠道、下销数据DDI直连项目采集，客户库存采集，为保障药品供应质量码上放心平台数据追溯管理跟踪；
2. 各种合作产品保供名单的即时更新分享，新产品上市后的首营分销跟进，定期组织回顾即时解决市场上发现的问题，配合督促销售一线做好新产品上架铺货等工作；
3. 做好各近效期产品的退换货收集、评估、上报工作，与商务运营团队保持密切沟通，配合销售顺利完成近效期产品退换货的渠道运营支持；
三、负责支持商业返利项目：
1. 参与年度和季度客户返利目标设定，同时负责商业返利相关的协议签署流程执行通畅；2. 负责商业返利达成进度跟踪，定期更新给业务团队做跟进；3. 支持季度客户投资回顾分析，识别潜在问题和机会，为管理层提供决策支持；4. 支持零售终端特殊补偿项目管理，定期审核药店清单； 四、其他工作内容：5. 跨渠道（医院、零售、商务等）、跨部门（销售、商务运营、CFCD、内控、法务、digital等）沟通，建立协作关系；6. 支持公司的各项创新举措，主动探索创新的机会和方法；7. 完成上级经理指派的其他各项工作；任职要求
教育：
本科以上学历，有医学药学、工商管理、市场营销、统计学和数学相关专业背景优先考虑；
工作经验：
有3年以上医药销售运营、销售数据分析或SFE相关经验；
技能：
u 熟练使用office办公软件，数据分析方法及工具，了解医药零售行业基础业务知识；
u 逻辑思维清晰，有良好的沟通能力，表达能力，总结归纳能力；
u 敬业抗压，工作严谨细致，团队协作意识强；
u 具备较强的学习意愿和学习能力。
u 善于自我激励，自我挑战和管理压力。
诚信：
能够严格管理自己的行为，确保日常工作全部遵循公司政策、行业准则以及相关法律，包括但不限于FCPA (《反海外腐败法》)及相关中国大陆境内相关反腐法律条款。严守诚信，保持真实透明，在过往的工作中无任何违反法律规定的行为发生。
核心能力
专业合规:
坚持专业推广-掌握并正确运用产品，治疗，疾病领域的知识，面对客户展现专业形象。
严格坚守合规-工作中严格遵从合规要求，及时澄清问题并报告有合规风险的行为。
业务决断:
把握市场动态-随时把握市场动态，并且能敏锐地发现生意机会。
有效利用信息-合法合规地收集和运用信息，有理有据地分析并从中挖掘生意机会。
客户融动:
提供专业支持-积极与外部客户和其他合作伙伴进行互动，快速响应客户的学术需求，准确及时地提供专业支持。
主动促进合作-对内部客户主动沟通，寻求机会促进相互理解，建立合作关系，高效推进项目落地。
统筹落地:
高效准确执行-及时准确不打折扣地执行各项工作。
主动承担任务-对待工作认真负责，有始有终，遇到问题主动承担，遇到困难坚持达成目标。
自我发展:
主动提升能力-把握内外部各种学习机会和资源，不断提升自身的能力和适应力。
创新变革：
能快速响应零售终端培训痛点与需求，灵活解决培训执行中的各类问题。
积极拥抱变化-用开放的心态面对创新和变化，积极尝试新方法。
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Marketing and Market ResearchBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)