Manager, Statistical Analysis Platform Support Lead
- India - Chennai
Use Your Power for Purpose
Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms SAS and Posit. This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments.
What You Will Achieve
- Lead and manage a platform support and operations team supporting SAS and Posit across all environments.
- Own day‑to‑day platform operations, administration, incident, problem, and request management.
- Serve as escalation point for major incidents and drive root‑cause analysis and continuous improvement.
- Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes‑based deployments.
- Ensure platforms are performant, reliable, compliant, and cost‑effective through proactive monitoring and optimization.
- Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.
- Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.
- Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.
- Manage software and service vendors, including performance, contracts, and escalations.
Minimum Requirements:
- Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.
- Strong technical expertise in both SAS and Posit platforms.
- Experience operating platforms in cloud‑native, Kubernetes‑based environments.
- Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.
- Experience working in regulated, compliance‑driven environments.
- Strong people‑leadership skills, including building high‑performing teams, setting priorities, and driving disciplined execution.
- Continuous‑improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.
Preferred Requirements:
Experience working in a pharmaceutical organization
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)