Senior Manager, Product Capability Center
- India - Chennai
The Product Capability Center within Pfizer Digital’s Enterprise Product Management (EPM) team drives the strategy, development, and adoption of consistent, high-quality product management capabilities across Pfizer. They enable product teams to move faster, make better decisions, and reduce friction by standardizing tools, processes, and governance – reducing time to market and increasing value-realization rates.
As theSenior Manager, Product Capability Center, you will be responsible foroptimizing the processes, tools, and workflows that support product development and management. This involves streamlining operations, improving cross-functional collaboration, and ensuring the product team can build and deliver products efficiently and effectively.
As a Capability Lead, you will be instrumental in influencing Product Managers and cross-functional teams to adopt established Product Management standards and practices. While these roles do not involve direct people management, they require strong leadership and influencing skills to drive change and ensure the Product Capability Center's mission is realized.This is an exciting opportunity to leverage your Product expertise to shape the future of product development within a dynamic and innovative environment at Pfizer.
Operational Excellence & Process Optimization:
Manage, design and implement scalable workflows, automation, and tool integrations to reduce lead times and increase speed-to-value for Product teams.
Define and deliver training programs, playbooks, and knowledge assets to boost product team maturity.
Lead initiatives to implement & streamlinetooling to enable AI-first capabilities that enable product teams to move faster, make better decisions, and reduce friction in the product team experience.
Product Metrics & Portfolio Insights:
Manage the enterprise product portfolio, manage product intake for Digital, and develop centralized product reporting capabilities in a decentralized environment.
Createproductmeasurement playbooks and ingest Product teamdata (e.g., OKRs, user-analytics, KPIs). Partner with Product Managers to ensure their understanding / adoption of these metrics.
Build and maintain dashboards to analyze product performance, proactively mitigate risks, and generate data-driven insights that inform health of product investments and improve value-realization rates.
Product Model Adoption & Change:
Lead changeinitiatives and act as adoption lead for teams moving to the product model, partnering with Product Managers to ensure they are on-boarded successfully.
Design training content in partnership with Learning & Development, publish case-studies, and drive growth / engagement in our Product Community of Practice to boost knowledge and skills.
Drive communications to increase awareness and drive adoption of Product Capability Center offerings.
Cross-Functional Collaboration and Go-to-Market Support:
Build strong, collaborative relationships with Product Management, Engineering, Marketing, and other stakeholders, balancing multiple priorities and needs.
Facilitate effective communication channels to ensure seamless alignment on product strategy, execution, go-to-market activities, and ongoing operations, serving as a strategic partner across Creation Centers, Enterprise Architecture (EA), Customer Experience (CX&E), and Digital Excellence Office (DXO).
Contribute to the growth and development of the Product Capability Center by establishing best practices, mentoring colleagues informally, and fostering a culture of leading with the customer experience, outcomes over activity, and continuous discovery and experimentation.
BASIC QUALIFICATIONS
Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Engineering, Economics, or related quantitative discipline).
4+ years of hands-on experience in product management, or a related field with a demonstrated ability to independently drive initiatives and achieve measurable outcomes.
Strong verbal and written communication skills with the ability to effectively manage up and build strong relationships with cross-functional partners.
Proven experience effectively collaborating and influencing stakeholders in a matrixed organization without direct reporting lines.
Demonstrated success managing complex projects simultaneously and a track record of implementing process improvements to enhance operational efficiency.
Expertise in one or more areas:
Digital Product Development: Experience with Agile methodologies and their application in a product development context, including experience with Atlassian products (e.g. Jira / JPD, Atlassian Analytics, Confluence)
Outcome-based Reporting: Experience wrangling complex datasets and deriving actionable insights using tools (e.g., Tableau, Snowflake, Dataiku, or similar) for product and portfolio reports.
Process Automation: Experience streamlining processes and automating workflows using methodologies like Lean/Six Sigma, or tools such as Power Automate, Celonis, or ServiceNow.
Strong understanding of product-development lifecycle tools and processes, with a keen awareness of emerging technologies, data products, and Large Language Models (LLMs) and their potential application in product operations.
Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving product landscapes.
PREFERRED CANDIDATE PROFILE
The goal is to attract high performers who are passionate about operational excellence and digital innovation in the pharmaceutical industry.The ideal candidate should:
Have 5+ years of experience in product operations, product management, or a related field, with a history of delivering impactful results.
Show a passion for using digital technologies, including AI/LLMs, to transform product development and deliver breakthroughs that improve patients' lives.
Be motivated to achieve ambitious goals through a combination of vision and execution.
Demonstrate systems thinking, recognizing the connections between tools, teams, and outcomes, with a talent for building operational infrastructure that enables product teams to succeed.
Understand how small changes can create a significant impact and the ability to design scalable improvements across the organization.
Be organized and detail-oriented, with a meticulous approach to managing processes, data, and documentation.
Show a strong understanding of pharma / healthcare landscape and its challenges and opportunities using digital technologies.
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)