Senior Manager, Continuous Improvement
- United States - New York - Pearl River
ROLE SUMMARY
The Continuous Improvement, Senior Manager, within Clinical Immunology & Diagnostics (CID) plays a leadership role focused on enhancing operational excellence and supporting CID’s mission of delivering high-throughput clinical assay data for Pfizer’s vaccine trials. Reporting to the Head of CID Operations, this role encompasses three core functions: leading project and change management efforts to harmonize cross-functional business and laboratory processes; collaborating with the Quality & Compliance organization to champion quality in lab operations and ensure compliance with standards; and supporting manager forums and new hire onboarding activities in CID.In addition to these responsibilities, this role includes direct people management, including providing strategic direction, nurturing professional growth, and ensuring accountability to drive successful execution across initiatives. This leader will foster a culture of continuous improvement and drive initiatives to enhance operational efficiency.
ROLE RESPONSIBILITIES
Lead and manage cross-functional projects aimed at harmonizing lab and business processes. Drive process alignment and compliance across CID functional teams, while overseeing a team of direct reports to ensure consistent execution and accountability.
Partner with the Vaccines Quality & Compliance organization to ensure CID colleagues are compliant to quality standards, including documentation of deviations, lab-related training programs and audit readiness.
Collaborate with CID’s functional leaders to identify areas for operational enhancement; develop effective solutions and oversee their implementation to address key business challenges.
Develop and implement change management strategies for rollout of new programs and business processes.
Drive continuous improvement activities.
Support CID senior leaders in developing and managing manager/leadership forums.
Partner/collaborate with PX and site onboarding team to create synergies and establish CID-specific onboarding program that complements Vaccines and Pfizer onboarding programs.
Assess and recommend innovative tools and technologies to enhance operations.
QUALIFICATIONS
Must Have
Bachelor’s degree in one of the disciplines relating to life science, drug development, business management, or organizational effectiveness. with minimum of 8 years of experience in healthcare, pharmaceutical, diagnostics, or clinical laboratory industries OR MBA/MS with a minimum of 7 years of experience.
Demonstrated experience with successful business processes improvement.
Strong project management, change agility and problem-solving capabilities.
Excellent communication and presentation skills.
Proven ability to build relationships and influence across teams.
Nice to Have
Demonstrated skills and success in relationship building, negotiation, and influencing.
Ability to anticipate situations and problems and take initiative & appropriate action.
PhD Degree is a nice to have
Proven ability to define and lead projects, track and execute with quality and timeliness on complex programs of work.
Strong analytical skills to be able to quickly and effectively solve problems and overcome challenges.
Demonstrated curiosity, creativity and innovation in approaches to business operations.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
This position may require occasional weekend and evening work to meet critical business timelines.
Other Job Details
Relocation support available
Work Location Assignment: On Premise
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Research & Development
Pfizer Research & Development serves as the beating heart of Pfizer's trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.
With an unwavering commitment to innovation, we use a multidisciplinary approach that blends scientific expertise, cutting-edge technologies, and strategic collaborations, igniting a powerful engine that propels groundbreaking discoveries into life-saving treatments for patients in need.
Through our relentless pursuit of progress, we envision a future where cutting-edge medicines pave the way to healthier, happier lives worldwide.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)