GTMx - Transformation Operation Lead
- China - Zhejiang - Hangzhou
GTMx - Transformation Operation Lead
Position Overview
This position leads the Operations Team to support the initial end-to-end operational implementation and incubation of GTM transformation projects. The primary focus is on developing and operationalizing innovative GTM models, with particular emphasis on platforms such as WeCom (Enterprise WeChat) and integrated digital customer engagement channels. Drive operational excellence and deliver impactful solutions that support Pfizer’s strategic transformation goals.
Key Responsibilities
- Lead and manage the Operations Team: Oversee operation team, providing clear direction, coaching, and performance management to ensure team success.
- Operational Plan Design and Planning: Possesses the ability to independently design and develop operational plans based on business needs, integrating market trends and company strategy to create scientific and practical operational initiatives.
- Ensures effective implementation of all measures. Capable of setting clear operational goals according to project phases, tracking and evaluating operational results, and continuously optimizing plans to achieve intended outcomes.
- Support GTM transformation projects: Drive the operational implementation and incubation of new GTM models, ensuring seamless execution from planning to launch.
- Innovate operational processes: Proactively leverage new technologies, including AI, to enhance efficiency, effectiveness, and scalability of operational solutions.
- Digital channel management: Develop and maintain integrated digital customer engagement platforms, especially WeCom and related channels, to optimize customer interactions.
- Cross-functional collaboration: Work closely with marketing, commercial, medical, CMO and technology teams to align operational initiatives with broader organizational objectives.
- Continuous improvement: Analyze operational data and customer feedback to identify opportunities for process enhancements and innovative solutions.
- Ensure all operational projects strictly comply with pharmaceutical laws, regulations, and industry standards. Maintain strong compliance systems, monitor policy changes, and proactively manage compliance risks to support sustainable growth.
Qualifications
- Bachelor’s degree or above in Business, Marketing, Pharmaceutical Sciences, or a related field.
- Strong knowledge of pharmaceutical marketing principles and industry trends.
- 8 years+ extensive customer service experience and demonstrated insights into customer needs and engagement strategies.
- 5 years+ experience in managing and developing operations teams, preferably within the pharmaceutical or healthcare sector.
- Demonstrated ability to adopt and implement new technologies, especially AI-driven tools, to improve operational outcomes.
- Excellent communication, project management, and stakeholder engagement skills.
- Experience with digital engagement platforms and omnichannel customer solutions (e.g., WeCom, CRM systems).
- Strong analytical and problem-solving abilities, with a track record of driving operational innovation.
- Ability to thrive in a fast-paced, transformation-focused environment.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)