Director UI / UX & Workflow, Commercial AIA
- United States - Pennsylvania - Collegeville
- United States - New York - New York City
ROLE SUMMARY
The Director of UI/UX & Workflow is a strategic leader responsible for shaping the user experience and operational workflows of AI-powered solutions across healthcare initiatives. This role ensures that digital products are intuitive, accessible, and aligned with the needs of diverse stakeholders across US Commercial Organization. The Director will lead a multidisciplinary team of designers, researchers, and workflow analysts to deliver seamless, human-centered experiences that drive adoption and impact.
Role Responsibilities
Experience Strategy & Design Leadership
Define and execute the UI/UX vision for AI-enabled platforms, ensuring alignment with business objectives and user needs.
Lead the creation of design systems, interaction models, and visual languages that support consistency and scalability.
Champion design thinking and human-centered design methodologies across the AI Accelerator team.
Workflow Optimization & Integration
Analyze and map end-to-end user workflows across clinical, commercial, and operational domains.
Collaborate with cross-functional teams to design AI solutions that integrate seamlessly into existing processes and systems.
Identify opportunities to streamline workflows, reduce friction, and enhance productivity through intelligent automation and design.
Team Leadership & Development
Build, mentor, and manage a high-performing team of UI/UX designers, researchers, and workflow analysts.
Foster a culture of creativity, experimentation, and continuous learning.
Establish clear goals, KPIs, and development plans for team members
Stakeholder Engagement & Co-Creation
Facilitate workshops, design sprints, and user research sessions with internal and external stakeholders.
Translate complex business and technical requirements into intuitive user experiences.
Advocate for user needs and accessibility in all stages of product development.
Design Governance & Quality Assurance
Implement design review processes, usability testing protocols, and accessibility standards.
Ensure compliance with healthcare regulations and data privacy laws (e.g., HIPAA, GDPR).
Maintain documentation of design decisions, user journeys, and workflow models.
Innovation & Emerging Trends
Monitor trends in digital health, AI interfaces, and user experience design.
Explore emerging technologies for potential integration.
Lead pilot initiatives to test new interaction paradigms and design innovations.
BASIC QUALIFICATIONS
Bachelor’s or Master’s degree in Design, Human-Computer Interaction, Psychology, or related field.
10+ years of experience in UI/UX design and workflow optimization, with 5+ years in a leadership role.
Proven experience designing digital health or AI solutions in regulated environments.
Expertise in design tools (e.g., Figma, Sketch, Adobe XD) and prototyping platforms.
Strong understanding of user research, usability testing, and accessibility standards.
Experience with agile development, product management, and cross-functional collaboration.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
Work location: Flexible; 2-3 days onsite/week
Last Day to Apply: December 12, 2025
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)