Senior Manager, QA / User Testing (AI Operations)
- India - Mumbai
ROLE SUMMARY
The Senior Manager, QA / User Testing will lead the strategic planning, execution, and continuous improvement of user testing initiatives within the AI Accelerator team. This role is pivotal in ensuring that AI-driven solutions meet the highest standards of quality, usability, and compliance
ROLE RESPONSIBILITIES
Strategic Leadership & Planning
Define and implement the QA and user testing strategy for AI-enabled products and platforms.
Collaborate with cross-functional teams (Product, Engineering, Data Science, Regulatory, and Commercial) to align testing objectives with business goals.
Champion a user-centric approach to quality assurance, ensuring solutions meet real-world needs and regulatory standards.
Test Management & Execution
Lead the design and execution of end-to-end user testing plans, including functional, usability, performance, and regression testing.
Develop and maintain test cases, scripts, and automation frameworks tailored to AI/ML models and digital health applications.
Oversee test environments, data sets, and tools to ensure robust and repeatable testing processes.
AI-Specific Quality Assurance
Collaborate with data science and engineering teams to validate AI model outputs, fairness, explainability, and performance.
Implement testing protocols for model drift, bias detection, and real-world validation.
Ensure traceability and auditability of AI decisions in compliance with healthcare regulations (e.g., FDA, ANVISA, COFEPRIS).
Stakeholder Engagement & Communication
Act as the primary QA liaison for internal and external stakeholders, including regulatory bodies, commercial teams, and technology partners.
Present testing outcomes, risk assessments, and mitigation strategies to senior leadership.
Facilitate user feedback loops to inform iterative development and model refinement.
Governance & Compliance
Ensure all testing activities adhere to internal quality standards, data privacy regulations (e.g., HIPAA, GDPR), and local market requirements.
Maintain documentation and evidence for audits, inspections, and regulatory submissions.
Support pharmacovigilance and safety teams in validating AI tools used in clinical and commercial settings.
BASIC QUALIFICATIONS
Bachelor’s or Master's with 7+ years' experience in QA, Software testing, or Digital Product Validation, with at least 3 years in a leadership role.
Experience in AI/ML product testing, preferably in healthcare or life sciences.
Strong understanding of regulatory frameworks (FDA, EMA, ANVISA, COFEPRIS).
Proficiency in test automation tools (e.g., Selenium, JUnit, Postman) and QA methodologies.
Excellent communication, stakeholder management, and analytical skills.
Fluency in English
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)