Commercial/CFC Lead Tunisia/Libya
- Tunisia - Tunis WWB
ROLE SUMMARY
The Customer Facing and Commercial Lead has responsibility for leading the entire Country Commercial and Customer facing organization comprised of over the country sales colleagues to deliver value and engagement for our customers whilst delivering results for the collective business.
This is a critical role consolidating the entire customer facing platform in the market, synchronizing efforts across marketing, medical, H&V and other enablers to deliver an optimized commercial excellence and customer centric experience in line with GTM.
The colleague will establish s synergistic relationships with the Category marketing leads and negotiate and influence to create aligned strategies and WoW which are beneficial for all businesses that facilitate the direction for the customer facing colleagues.
The role will be in charge of leading in-country alliance partnership for designated Pfizer products.
A pivotal role in establishing the One Pfizer Customer Facing organization and creating the culture and engagement of colleagues that is insights and data driven to key customer facing KPIs that deliver an exceptional customer experience and impact. They will challenge the status quo and foster new ideas anchored on the customer experience. This will drive a culture of customer curiosity with a mindset for change, innovation, and entrepreneurial attitudes.
ROLE RESPONSIBILITIES
- Shape, lead and manage the country's commercial strategy in line with customer priorities with clear alignment with marketing leads/function and other enabling platforms to deliver a seamless and high impact business outcome.
- Inspire, engage and lead the commercial customer facing team by creating an environment that is grounded with highest integrity, compliance, values and behaviors to deliver customer and performance excellence.
- Lead and manage all the key and critical relationships with external stakeholders, KOLs, alliances and any other institutional relationships deemed critical for the commercial business.
- Lead and manage all internal stakeholders to create a customer platform that can deliver commercial excellence in meeting the countries business priorities.
- Negotiate, create, and translate the market business strategy to deliver and execute through the One Pfizer Customer Facing colleagues.
- Lead and direct the Commercial Customer organisation while balancing the broader needs of the country and customers to achieve the vision of the One Pfizer and the GTM.
- Lead the allocation of client facing resources including medicine portfolio design and integrated account team structure.
- Coordination of the CFC/ Digital engagement for the achievement of customer and organization goals.
- Ensure CFC effectiveness that is measured and aligned to the International Commercial Office CFC KPIs to ensure value to the customer and Pfizer.
- Manage key external stakeholders from alliance partnership to KOLs.
- Drive a culture of Customer Curiosity / customer centricity with a mindset for change, innovation, and One Pfizer entrepreneurial mindset and attitude.
- Leverages data from Customer insights, market intelligence, KPIs, engagement, compliance, to drive customer facing strategy.
- Development & implementation of digital and channels within the CFC business, channel mix / omnichannel execution.
- Effective and contributing member of the Country Leadership team.
- One Pfizer budget management for the business.
- P&L responsibility of established products.
- Successfully lead the adoption of C FC Effectiveness standards, KPIs and best practices.
- Champion a consistent approach to recording all CFC activity, ensuring it is captured in line with the existing global standards for activity types.
- Partner with Biopharma Ops, BAI, to develop standard KPI and Score cards.
QUALIFICATIONS, EXPERIENCE & SKILLS
QUALIFICATIONS:
- Bachelor's degree required
- 7+ years pharmaceutical experience with knowledge of the industry and healthcare environment
- Project management experience
- External stakeholders management
- Meaningful experience as Sales Leader, Commercial leader
- Track record of strong networking and working collaboratively with others across functions - cross-functionally.
- Strong performance track record: Continuously demonstrated high performance, teamwork and ability to produce outstanding results.
SKILLS:
- Embracing and living the Six Actionable Attitudes
- Interpersonal skills: Strong communication and leadership skills to gain credibility with a range of international, regional, and local stakeholders.
- Analytical skills: Ability to analyse, understand and articulate complex concepts to drive regional and local decision-making (e.g. KPI's)
- Functional skills: Deep understanding of key organizational/functional processes and supporting tools/platform
Work Location Assignment: On Premise
Posting End Date: 30 December, 2025
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Mkt & Sales/Commercial BusBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)