Associate Hospital Sales Health & Science Representative (Inside Sales)
- United States - Illinois - Lake Forest
Role Summary
All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.
The Associate Hospital Sales Health & Science Representative (AHSHR) is responsible to increase product awareness, educate customers and attain the goals of our Business Unit through fully remote / virtual customer interactions. The AHSHR is charged with relationship development and promotional efforts with U.S. customers and accounts.
The AHSHR should possess strong business acumen and outstanding communications skills with an aptitude to develop in-depth expertise in virtual engagement settings, establish and build impactful relationships and exhibit strong promotional skills. They must understand and follow the call process for our BU including developing pre-call plans, executing calls, and conducting post-call analyses using all available digital and virtual tools. They must have the ability to work independently in virtual collaboration with cross-functional internal teams. Where applicable, the AHSHR should coordinate insights, learnings, and customer approach with in-field Health & Science Representatives or Specialists who call on Accounts in overlapping geographical areas.
ROLE RESPONSIBILITIES
Engage with customers virtually, primarily from a dedicated Pfizer Site (Lake Forest), to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs
Generate product demand by educating customers and promoting the product,
Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs); adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU
Understands and uses approved promotional materials to support marketing message
Uses approved Pfizer resources to support customers, accounts, and patient’s needs (demonstration units) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines
Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment (Site location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Associate Hospital Sales team members
Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively
Appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems.
Discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions
Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time hand-offs to cross-functional experts with some limitations
Stays current with all required training, including Compliance, and routinely enhance skills through self-study, development programs, conferences and / or training classes at local and/ or remote locations
BASIC QUALIFICATIONS
Bachelor’s degree with 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent
Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving
Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers
Demonstrated digital acumen
Must live within a commutable distance to assigned Pfizer Site location (Lake Forest)
Strong organizational and analytical skills are required and ability to analyze and draw relevant conclusions using available data and information
Demonstrates change agility; accountability; takes/seeks feedback; the ability to be connected to others; remote collaboration with cross-functional internal teams.
Market place and business acumen, stakeholder management; and understanding the business priorities
The ability to develop strong professional relationships / networks in a dynamic and challenging environment
Exceptional time management skills; intrinsically productive and scheduled, even in the absence of direct management oversight
Other Job Details:
Last Day to Apply: January 9, 2026
Additional Location Information: Selected candidate will be located at our Lake Forest site. This is not a virtual role.
The annual base salary for this position ranges from $64,700 to $121,800. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)