Manager, Salesforce Solutions
- India - Chennai
Why Patients Need You
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
The Revenue Management Solution Tower manages technology strategy and delivery for Pfizer’s Commercial Business Units, the Global Access and Value (GAV) organization and Pfizer Commercial Finance teams. This role partners with the International Commercial Office, commercial markets around the world, and the Pricing Dynamics business team that is part of GAV’s International Market Access Ops & Innovation organization.
We seek qualified individuals to join us in our mission to fulfill our company’s purpose as we advance breakthroughs that change patients’ lives by ensuring they have access to quality healthcare services and Pfizer’s medicines and vaccines.
What You Will Achieve
You will help Pfizer build its information technology solutions. You will leverage your technical skills to design, develop and implement IT solutions which satisfy the short-term or long-term needs of Pfizer. You will work on systems architecture, network systems, and application infrastructure to deliver results and you will be a hands-on contributor to Pfizer’s AI transformation.
You will be responsible for working directly with system users, support team members, solution tower colleagues, and system owners, documenting technical procedures and\or requirements, coding, testing, and contributing to operational and project-related efforts as assigned for global platforms.
ROLE RESPONSIBILITIES
- Responsible for design/development of business-critical Salesforce solutions that adhere to platform best practices and meet/exceed customer expectations.
- Typical Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components, JavaScript, data models, creating workflows, and configuring custom objects and fields), integrations with back-office systems (using MuleSoft, middleware and API’s) and complex data migrations.
- Work with business product owners, Solution Architect to assess business requirements and translate those into customized & scalable solutions using the Salesforce platform.
- Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education.
- Develop/maintain Apex classes, Triggers, Validation Rule, Workflow Rule, Approval Process, Lightning Web Components, Data Loader, and Visualforce Pages on the Force.com platform to customize applications according to functional needs.
Confirm the technical design and integration requirements with various systems to support processes that require data exchange. - Review solutions and ensuring that the Salesforce solutions are scalable and perform optimally (even during high volume periods), are secure and meet compliance requirements.
- Provide detailed level of effort estimates for proposed solutions with other team members. Articulate the benefits and risks to a solution's feasibility and functionality.
- Collaborate with Product Manager and Support Operations team to review releases and roadmaps from Salesforce and evaluate opportunities, as well as potential impacts to current applications, orgs, and solutions.
- Negotiate solutions to complex problems with both the product teams and third-party service providers.
- Partner with the Support Operations team to ensure considerations for long-term support requirements are identified for all new solutions.
- Evaluate new technologies that can improve the Salesforce solutions and recommend changes or additions as needed, staying up to date with the latest trends and best practices.
- Implement and maintain DevSecOps practices using tools such as Copado, AccelQ, and Automation, ensuring security is integrated into all stages of the software development lifecycle.
- Apply strong knowledge and understanding of technical analysis to execute systems operations and support processes within Pfizer and Pfizer Digital
- Apply skills and knowledge to contribute to efforts through creation of procedural and\or requirements documentation.
- Identify and address issues to support leads and\or project workstream leads.
- Analyze and summarize operational data, identifying trends or areas for improvement.
- Function as a technical resource within the team and contribute to the completion of project tasks and organizing work to meet project task deadlines.
- Perform business process mapping and analysis.
- Document and transfer knowledge to others as needed.
QUALIFICATIONS
- BA or BS degree or equivalent experience, preferably in a data science, computer science, software development or engineering related discipline.
- 4+ years of relevant technical experience with minimum 2 years of Salesforce Development experience
- At least 2 Salesforce Certifications (preferred PD I, PD II, Advanced Administrator.)
- Proficiency in Microsoft Office applications (e.g., MS Word, Excel, PowerPoint, MS Project)
Skills Required
- Experience developing custom and declarative solutions using Salesforce framework and technology stack.
- Hands-on development experience in Apex, Visualforce, Lightning (Aura and LWC), Force.com, Agentforce and JAVA/J2EE, exposure with CICD and integration tools like MuleSoft, Copado, GitHub, Jira, IDE tools like Visual Studio and Eclipse)
- Experience with Continuous Delivery of complex Salesforce solutions. Follows established Salesforce development standards and best practices.
- Experience working in rapid prototyping teams and delivering prototypes and MVPs.
- Strong interpersonal skills and experience communicating with technical and non-technical audiences.
- Ability to adapt to changing working conditions and work assignments.
- Seizes accountability/self-starter.
- Highly developed sense of responsibility and discretion
- Proven ability to manage tasks to completion, making decisions in ambiguous situations while working as part of a team.
- Contributes fresh and innovative ideas.
- Quickly learns new skills and knowledge readily.
- Team oriented.
- Excellent oral and written communication skills
- Excellent analytic and problem-solving skills.
Preferred qualifications include…
- Agentforce development experience.
- Additional Salesforce Certifications that may include Administrator, Advanced Administrator, Sales Cloud Consultant, Platform App Builder, Platform Developer I, User Experience Designer, System Architect, or Application Architect
- Technology certifications such as Copado, GitHub, Test Automation Tool Suites (e.g.: Pytest, Selenium, AccelQ)
- Agile training and certifications such as Scrum Master, Product Owner, Scaled Agile SAFE
- Knowledge of databases, storage, hosting, cloud, application, analytics, and services technologies, Tableau analytics, and reporting
Occasional night or weekend work for system go lives. Occasional international travel.
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)