Project & Operations Manager
- Malaysia - Kuala Lumpur
ROLE SUMMARY
The Project & Operations Manager for the MISP Cluster plays a critical role in driving the operational execution, coordination, and governance of commercial excellence and innovation initiatives across Malaysia, Indonesia, Singapore and the Philippines.
Reporting to the Commercial Excellence & Innovation (CEI) Lead – MISP, the role ensures that commercial operations run smoothly, projects are delivered on time, cross-functional teams are aligned, and performance tracking systems are maintained with high discipline.
The role manages the CEI operational backbone for the cluster—commercial cockpit management, operating plan cycle coordination, cross-functional programme execution, governance routines and process optimisation. The position enables consistency, visibility and performance improvement across markets and ensures strong execution & governance.
ROLE RESPONSIBILITIES
Cluster Operational Management & Business Performance Tracking
- Manage the commercial operations cockpit for the MISP cluster, ensuring accurate and timely updates of key metrics, KPIs, customer engagement indicators and execution health.
- Consolidate performance data from markets and prepare monthly operational insights for cluster leadership discussions.
- Ensure books of business and key commercial indicators across markets are being tracked and are aligned with cluster priorities.
- Collaborate with digital, supply, operations and BI teams to ensure resources are aligned and operational gaps are addressed.
Operating Plan (OP) Cycle Coordination
- Support end-to-end OP cycle management including planning calendars, stakeholder alignment, data consolidation and preparation of OP materials.
- Coordinate cross-functional inputs for OP submissions and ensure timely documentation, dashboards and insights packages for cluster reviews.
- Maintain standard operating procedures and templates to ensure consistency across markets while enabling flexibility based on maturity.
Project & Programme Management
- Lead coordination of commercial-impacting cluster projects, including omnichannel rollouts, CEI initiatives, capability-building programmes and digital innovation projects.
- Track project timelines, risks, dependencies, actions and stakeholder responsibilities, ensuring accurate reporting and timely delivery.
- Provide structured operational support to CEI programmes, including meeting cadences, project documentation and status reporting.
- Work closely with Marketing, Sales, Medical, Market Access, Digital/Tech, GCO and Finance to ensure aligned project execution.
Commercial Excellence Support & Process Enablement
- Support implementation of CEI tools, frameworks and processes, including:
- omnichannel activation workflows
- segmentation & targeting updates
- CRM optimisation
- CX dashboards
- AI-content operations and digital content workflows
- field force effectiveness tools
- Partner with BI&A to interpret performance data, generate insights and support operational decision-making.
- Coordinate training sessions and capability-building workshops in collaboration with the CEI Lead and regional partners.
Governance, Reporting & Communication
- Support the CEI Lead in managing monthly MISP governance routines, including agenda planning, stakeholder engagement, action tracking and communication loops.
- Maintain documentation such as RAID logs, decision logs, trackers and executive summaries for key initiatives.
- Facilitate cross-cluster communication and information flow to ensure alignment and transparency across commercial, medical and support functions.
Operational Risk Management & Issue Escalation
- Identify operational risks, execution bottlenecks and cross-functional dependencies early.
- Coordinate closely with country teams and CEI Lead to develop mitigation plans and escalate issues requiring cluster action.
- Support structured problem-solving and root-cause analysis to ensure continuous operational improvement.
BASIC QUALIFICATIONS
- Bachelor’s degree required; advanced degree in business, analytics, project management, marketing or related field preferred
EXPERIENCE & SKILLS
- 5-8 years of experience in commercial operations, project management, commercial excellence, marketing operations or business analytics within the pharmaceutical or healthcare industry.
- Experience working in cross-functional, matrixed environments; multi-country exposure preferred.
- Strong experience managing timelines, operational dependencies and programme coordination.
- Strong project management capabilities with ability to manage multiple projects simultaneously.
- Excellent operational coordination and stakeholder management skills.
- Strong analytical skills with proficiency in dashboards, Excel, CRM and reporting tools.
- Knowledge of commercial processes (planning, CRM, customer engagement metrics, omnichannel execution).
- High attention to detail and strong organisational discipline.
- Strong written and verbal communication skills.
- Proactive, structured and solution-oriented mindset.
Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Marketing and Market ResearchBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)