ROLE SUMMARY
The Project & Operations Manager for the MISP Cluster plays a critical role in driving the operational execution, coordination, and governance of commercial excellence and innovation initiatives across Malaysia, Indonesia, Singapore and the Philippines.
Reporting to the Commercial Excellence & Innovation (CEI) Lead – MISP, the role ensures that commercial operations run smoothly, projects are delivered on time, cross-functional teams are aligned, and performance tracking systems are maintained with high discipline.
The role manages the CEI operational backbone for the cluster—commercial cockpit management, operating plan cycle coordination, cross-functional programme execution, governance routines and process optimisation. The position enables consistency, visibility and performance improvement across markets and ensures strong execution & governance.
ROLE RESPONSIBILITIES
Cluster Operational Management & Business Performance Tracking
- Manage the commercial operations cockpit for the MISP cluster, ensuring accurate and timely updates of key metrics, KPIs, customer engagement indicators and execution health.
- Consolidate performance data from markets and prepare monthly operational insights for cluster leadership discussions.
- Ensure books of business and key commercial indicators across markets are being tracked and are aligned with cluster priorities.
- Collaborate with digital, supply, operations and BI teams to ensure resources are aligned and operational gaps are addressed.
Operating Plan (OP) Cycle Coordination
- Support end-to-end OP cycle management including planning calendars, stakeholder alignment, data consolidation and preparation of OP materials.
- Coordinate cross-functional inputs for OP submissions and ensure timely documentation, dashboards and insights packages for cluster reviews.
- Maintain standard operating procedures and templates to ensure consistency across markets while enabling flexibility based on maturity.
Project & Programme Management
- Lead coordination of commercial-impacting cluster projects, including omnichannel rollouts, CEI initiatives, capability-building programmes and digital innovation projects.
- Track project timelines, risks, dependencies, actions and stakeholder responsibilities, ensuring accurate reporting and timely delivery.
- Provide structured operational support to CEI programmes, including meeting cadences, project documentation and status reporting.
- Work closely with Marketing, Sales, Medical, Market Access, Digital/Tech, GCO and Finance to ensure aligned project execution.
Commercial Excellence Support & Process Enablement
- Support implementation of CEI tools, frameworks and processes, including:
- omnichannel activation workflows
- segmentation & targeting updates
- CRM optimisation
- CX dashboards
- AI-content operations and digital content workflows
- field force effectiveness tools
- Partner with BI&A to interpret performance data, generate insights and support operational decision-making.
- Coordinate training sessions and capability-building workshops in collaboration with the CEI Lead and regional partners.
Governance, Reporting & Communication
- Support the CEI Lead in managing monthly MISP governance routines, including agenda planning, stakeholder engagement, action tracking and communication loops.
- Maintain documentation such as RAID logs, decision logs, trackers and executive summaries for key initiatives.
- Facilitate cross-cluster communication and information flow to ensure alignment and transparency across commercial, medical and support functions.
Operational Risk Management & Issue Escalation
- Identify operational risks, execution bottlenecks and cross-functional dependencies early.
- Coordinate closely with country teams and CEI Lead to develop mitigation plans and escalate issues requiring cluster action.
- Support structured problem-solving and root-cause analysis to ensure continuous operational improvement.
BASIC QUALIFICATIONS
- Bachelor’s degree required; advanced degree in business, analytics, project management, marketing or related field preferred
EXPERIENCE & SKILLS
- 5-8 years of experience in commercial operations, project management, commercial excellence, marketing operations or business analytics within the pharmaceutical or healthcare industry.
- Experience working in cross-functional, matrixed environments; multi-country exposure preferred.
- Strong experience managing timelines, operational dependencies and programme coordination.
- Strong project management capabilities with ability to manage multiple projects simultaneously.
- Excellent operational coordination and stakeholder management skills.
- Strong analytical skills with proficiency in dashboards, Excel, CRM and reporting tools.
- Knowledge of commercial processes (planning, CRM, customer engagement metrics, omnichannel execution).
- High attention to detail and strong organisational discipline.
- Strong written and verbal communication skills.
- Proactive, structured and solution-oriented mindset.
Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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