Manager, Technical Writer
- Greece-Thessaloniki Chortiatis
ROLE SUMMARY
As Manager, Technical Writer (Individual Contributor), you will serve as the senior technical writing expert within the AI Architecture & Solution Design department. Your mission is to define and uphold documentation standards and structure for SDKs, modules, and solution patterns, ensuring clarity, consistency, and discoverability across all artefacts. You will work closely with AI Architects, Solution Designers, and Operations Excellence to make documentation a first-class enabler of adoption and reuse.
You will lead by expertise, not direct management—acting as the bar-raiser for technical writing quality and mentoring junior writers informally. Beyond documentation, you will contribute to knowledge surfacing and enablement, including indexing solution patterns and supporting tools (e.g., intelligent agents) that help teams find the right SDK or design quickly. You will also play a supporting role in operations feedback, ensuring documentation standards enable operationalizing the SDK and AI Solution patterns across Creation Centers and digital teams.
Why this Role Matters
Documentation is the gateway to adoption and reuse. Without clear, indexed, and actionable artefacts, even the best AI capabilities and solution patterns fail to scale. This role ensures that every SDK, module, and architecture pattern is discoverable, understandable, and implementable, reducing bespoke engineering and accelerating time to value.
ROLE RESPONSIBILITIES
1) Documentation Standards & Structure
Define and maintain documentation standards for SDKs, modules, and solution patterns, including required sections (overview, usage, integration steps, evaluation notes, security/privacy considerations).
Establish and enforce Confluence structure for indexing and surfacing artefacts; ensure logical hierarchy, tagging, and cross-linking for easy navigation.
Create templates and style guides for architecture artefacts, release notes, and design exemplars; ensure consistency across teams.
2) SDK & Module Documentation
- Partner with Enterprise AI Capability Design Team and community contributors to produce clear, developer-friendly documentation for SDKs and modules.
- Ensure documentation includes code samples, quickstarts, integration guides, and troubleshooting tips; maintain parity between SDK and service documentation.
- Validate documentation completeness during release readiness checks; track gaps and drive remediation.
3) Solution Pattern Indexing & Enablement
- Curate and document solution patterns with supporting material on “when, why, and how” to use them; collaborate with Solution Designers and AI Architects for accuracy.
- Build and maintain a searchable index of patterns and exemplars; ensure discoverability across Confluence and internal portals.
- Contribute to enablement tools (e.g., intelligent agents) that recommend patterns and modules based on user needs, linking back to documentation and design artefacts.
4) Operational Feedback & Continuous Improvement
- Support operations management activities: observe how documentation standards are applied by Creation Centers and digital teams; capture feedback and propose improvements.
- Participate in retrospectives and process reviews; adjust documentation structure and templates to maximize adoption and usability.
- Ensure documentation supports auditability for compliance, security, and governance requirements.
5) Informal Mentorship & Expertise
- Act as the senior technical writing authority; mentor junior writers informally and provide guidance on complex documentation challenges.
- Promote knowledge sharing and best practices across the department; run documentation clinics and learning sessions.
MEASURES OF SUCCESS
Documentation completeness and quality: SDKs/modules and solution patterns meet standards; fewer gaps at release readiness.
Discoverability and adoption: Increased usage of indexed patterns and SDK documentation; positive feedback from consuming teams.
Operational alignment: Documentation standards consistently applied across Creation Centers; feedback loop drives continuous improvement.
Enablement impact: Intelligent tools and indexing reduce time to find relevant patterns and modules.
QUALIFICATIONS
Basic Qualifications
5+ years in technical writing or documentation roles within software development environments.
Proven ability to define and enforce documentation standards and structures for complex technical artefacts.
Strong familiarity with software development lifecycle, APIs, SDKs, and integration patterns; ability to translate technical concepts into clear, actionable content.
Ability to interpret system diagrams (Data Flow, Sequence Diagrams) and translate them into clear documentation
Excellent communication and organizational skills; adept at managing multiple priorities and stakeholders.
Preferred Qualifications
Experience with AI/ML or GenAI projects; understanding of common patterns (RAG, agentic workflows, evaluation frameworks).
Hands-on experience with Confluence or similar knowledge management platforms; ability to design logical structures and indexing strategies.
Background in software engineering (as a developer or technical contributor) is a strong plus.
Familiarity with CI/CD pipelines, version control, and release documentation practices.
Experience with markup languages (Markdown) and API documentation standards (OpenAPI/Swagger) is a plus
Exposure to regulated environments (healthcare, pharma, finance) and audit-ready documentation standards.
Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)