Health Representative Manager (Vaccine & Internal Medicine -Central)
- Malaysia - Kuala Lumpur
This role will report into the Sales Lead and will work with customer-facing and cross function team across the organization. The Health Representative - Manager (HRM) will be responsible for the supervision and leadership of Health Representatives within the area assigned, sales performance of the business portfolio of products, and business knowledge of the area landscape to assess key stakeholders plus future trends within the business marketplace.
This position will require regular in field and virtual coaching and observation of Health Representatives and frequent customer contact as well as the development of a strong, effective partnership with marketing and channel colleagues. The HRM will ensure compliant execution by team members, driving understanding of relevant policies and guidance and advancing a culture of integrity.
The Health Representative - Manager is responsible for supporting their Health Representatives and customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.
The HRM is responsible for supervising operations of the assigned territory to include hiring, live coaching, virtual coaching, representative development, performance management, and the assigned customer accounts, managing a team of Health Representatives.
• Develops and implements strategic business plan for assigned territory, and overall responsibility for sales target achievement in alignment with Category expectations.
• Plans, organizes, and monitors performance to achieve the business potential of the assigned territory
• Successfully implementation of strategic customer selling and management skills to team members
• Ensuring effective utilization of promotional material, making valuable contribution to the formulation of POA plans for the year, measuring efficient implementation of the plans in the field and undertaking regular assessment of field force activities as an integral part of the total sales operations.
• Proactive data analysis to identify market trends.
• Collaborates, identifies, & motivates key customers development and opportunities that impactbusiness.
• Leads team to seek opportunities to compliantly gather customer and market insights, manage business relationships, and understand formulary access, protocols and pathways.
• Understands Stakeholder Mapping and the Patient Journey
• Build relationships with customers (including KOLs), internal key stakeholders (SME) and utilizes approved content appropriately for engagement.
• Understands and champions the value of cross-functional collaboration to deliver on customer
needs, while ensuring that compliance guardrails are respected by Health Representatives.
• Contributes to the productivity and effectiveness of team members, including generating and sharing insights, relationship management, pull through where appropriate.
• Coaches Health Representatives on seamlessly connecting cross-functional colleagues reactively to address customer needs and how to use customer facing digital tools
• Maintains enhanced product and/or portfolio, disease state, and market knowledge in order to respond accurately to all questions regarding products,policies, and business-related issues from customers & Health Representatives.
• Able to expertly operate digital and virtual tools/platforms.
• Leverages insights from new analytics tools.
• Maintains growth and entrepreneurial mindset to work through new working model (e.g., proactively identify areas of improvement with new hybrid rep responsibilities).
• Retains flexible time management in hybrid environment (e.g., time allocation of F2F vs. virtual engagements to meet business objectives to maximize HCP engagement across large(r) geographies).
• Works with all members to coach and counsel on improvement of performance and skill execution of selling skills, product knowledge, and capabilities needed for successful representative development, including the development of business plans in a hybrid environment.
• Ensures actions of self and team are fully compliant; has complete understanding of all relevant compliance policies and processes; escalates issues, as necessary, and ensures appropriate commitment to integrity within their team.
• Applies situational leadership skills (e.g., knowing when to intervene, aligning coaching to colleague’s developmental level on hybrid engagements).
• Employs multiple and interactive methods of coaching across all engagement types (e.g., virtual ‘ride along’, utilization of chat function while shadowing, F2F versus virtual coaching) to build hybrid rep capabilities (incl. hybrid selling skills).
• Builds strong team culture, colleague engagement, and morale in a hybrid environment.
• Promotes a feedback culture and continuous improvement mindset in team to assess quality of customer experience (e.g., pulse surveys, customer feedback).
• Set team goals and hold team members accountable for consistent adherence in a hybrid environment (e.g., time management, technical knowledge, communication, compliance, use of technology, meeting new virtual objectives (e.g., up to 50% virtual engagements).
PREFERRED QUALIFICATIONS
• Experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations preferred.
• Cross-functional collaboration mindset to facilitate ‘One Pfizer’ commitment to customer
• Feedback culture mindset, to proactively identify areas of improvement with new hybrid Rep responsibilities
• Model/leader for change, agility, and adaptability
• Advanced virtual communication skills for customer engagement, team management, and remote collaboration
• Multimodal coaching capabilities to account for hybrid model
• Demonstrated ability both to think strategically and to execute flawlessly to deliver results
• Strong track record of collaborative and motivational leadership and internal stakeholder management skills
• Enterprise thinking; anticipates consequences
• Excellent facilitation skills
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
SalesBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)