Associate HR Services (6 months fixed term)
- Costa Rica - Escazu
Role Summary
The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for deliverying the HR Operations specifically related to Enterprise Interface Builder (EIB) loads, on business-as-usual and project related base.
Role & Responsibilities
Execute flawlessly a variety of global HR operational tasks including but not limited to:
Manage and prioritize inbound requests through ServiceNow, ensuring timely response and resolution across high volume ticket queues.
Review, validate, and interpret submitted data change requests to confirm accuracy and completeness prior to processing.
Complete and maintain Workday EIB (mass load) templates for various HR transactions (hires, terminations, data corrections, supervisory org updates, etc.).
Develop, test, and load Enterprise Interface Builder (EIB) files for mass data updates and uploads.
Identify data inconsistencies, errors, or missing information and collaborate with requestors and key stakeholders to obtain corrections or clarification.
Perform thorough quality checks on EIB files to ensure clean, error free data loads into Workday production.
Execute EIB loads into production securely and efficiently, following established governance, audit, and data integrity guidelines.
Monitor load results to confirm successful processing; research and resolve any load failures or system-generated errors.
Document resolutions, processing steps, and updates within ServiceNow to maintain clear audit trails.
Uphold data privacy, compliance, and internal controls while handling sensitive colleague information.
Basic Qualifications
Bachelor of Administration or Human Resources or related fields
At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
Fluency in English (spoken & written) with colleagues at all levels of the organization.
Organizes own work to meet deadlines in a fast-paced environment.
Strong attention to details and adapts well to shifting priorities.
Strong customer focus mindset and cross-cultural agility.
Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.
Displays a result driven attitude and continuous improvement mindset.
Experience user of MS Office (Excel, Power query).
Preferred Requirements
Familiarity with Workday, ServiceNow or comparable Human Capital and Case Management systems
Ability to speak multiple (additional) languages is a plus
Work Location Assignment: On Premise
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
People ExperienceBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Finance
At Pfizer, our dynamic financial experts are more than number-crunchers; they shape our path to greatness. From strategic direction to fiscal well-being, Finance ensures our enterprise thrives with unwavering commitment and meticulous attention to detail.
From seamless payroll management to mastery of tax compliance, we fortify the foundations upon which Pfizer's vision is built. Together, we empower transformative choices, driving Pfizer's legacy to uncharted heights by harmonizing data-driven insights and creative intuition.
Welcome to the vital core of Pfizer's future, where Finance unlocks limitless potential
Global Business Services
Global Business Services is a transformation powerhouse, turning fragmented, complex, and intricate operational services into a seamlessly centralized, simplified, and standardized system.
With our unrivaled expertise, strategic capabilities, and unwavering commitment to Pfizer's purpose, we pave the way for groundbreaking breakthroughs that make a real, tangible difference in patients' lives.
Join us on this exhilarating journey of impact and innovation as we revolutionize healthcare together.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)