Direct-to-Patient Solutions Lead – PfizerForAll
- United States - New York - New York City
Overview:
Pfizer is seeking a highly experienced Direct-to-Patient Solutions Lead to lead and develop the direct-to-patient solutions, including providing the strategic business direction and requirements for PfizerForAll, our comprehensive direct-to-patient platform as it is expanded and optimized. A key focus for the role will be driving and developing a differentiated and leading direct-to-patient solutions for our new obesity therapeutic area, while also continuing to drive access across other migraine, COVID-19 antivirals and vaccines . The role will be integral to transforming Pfizer’s patient-first platforms and offerings, including PfizerForAll, enabling seamless access to telehealth, patient support, home delivery, cash pay options, prior authorization support, and more.
The e-commerce experience will be a critical engine for driving transactions valued at more than $5 billion in revenue. The lead will need to bring deep expertise from digital health companies and e-commerce, with a track record of delivering programs that drive behavior change and create frictionless, user-friendly experiences for patients.
This position requires collaboration at the highest levels, both within Pfizer and with external partners, including interactions with C-suite executives and CEOs. Reporting directly to the Head of the US Primary Care Customer and Channels Lead, the role will be a key leader in shaping Pfizer for All’s direct-to-patient experience and ultimately driving growth and success across multiple therapeutic areas.
Key Responsibilities:
Enable Obesity Portfolio Leadership: Partner with the US Obesity Lead and the Chief Marketing Office to deliver a comprehensive direct to patient experience for obesity treatments - ensuring that patients have access to the most efficient and supportive care pathway. Develop strategies to scale the obesity portfolio within the PfizerForAll platform, to maximize value across the patient experience.
E-commerce Experience as a Critical Engine: Drive the strategy for the e-commerce platform within PfizerForAll, and defining the user journey and business and partnership requirements to facilitate patient access, engagement, and transactions. Ensure the platform supports a high volume of transactions, valued at over $5 billion in revenue, while delivering a frictionless solution for patients. A key part of this role will be enabling transactions for an increasing and significant cash-paying patient segment, providing accessible payment options and ensuring a streamlined, efficient checkout.
Own the Patient Journey: Develop and drive requirements for a seamless direct to patient journey from initial consultation to ongoing care, ensuring integration across key touchpoints across the Primary Care audiences.
Collaborative Leadership: Work closely with the Chief Marketing Office, the US Obesity Lead, Platform leads and franchise leaders across Vaccines, Migraine, and Cardiovascular to align the direct-to-patient strategy with broader business and therapeutic goals. Foster collaboration across teams to deliver an integrated, seamless patient experience.
Strategic Partnerships & CEO-Level Engagement: Identify and build strategic partnerships with external companies, including digital health companies, telehealth providers, and tech firms. Engage directly with C-suite executives and CEOs from partner companies to drive PfizerForAll’s expansion and enhance patient access solutions. Negotiate and structure strategic partnerships that ensure interoperability and drive value across the patient access journey.
Enable Innovative Patient Access Solutions: Work with cross-functional access and affordability teams and the Product and Go to Market teams to ensure that the direct to patient experience both online and offline is designed to deliver innovative pricing models, cash pay options, subscription services, and patient support offerings in a seamless and frictionless manner, enhancing patient access and experience. Use analytics and feedback loops to measure impact and continuously optimize the platform's offerings to meet patient needs.
Cross-Therapeutic Expansion: Serve as the leader providing strategic input into PfizerForAll Product and Go to Market roadmaps ensuring that it continues to evolve as a platform capable of supporting the growing needs of the Pfizer portfolio. Work with leaders to provide input into the annual PfizerForAll planning
Impactful Data-Driven Strategy: Use data insights to continuously optimize the direct to patient experience ensuring that it delivers measurable impact for patients and the business. Leverage automation, data-driven insights, and design thinking to improve patient onboarding, refill adherence, and care continuity. Drive continuous improvement in patient experience and engagement based on real-time feedback and data.
Qualifications:
BA/BS with 12+ years of work experience OR MBA/MS with 10+ years of work experience
Experience: Extensive experience in digital health, e-commerce, or consumer-facing services with a track record of delivering large-scale programs that drive behavior change and create frictionless patient solutions. Experience working in digital health companies is highly preferred. Strong knowledge of health data interoperability (EHR, FHIR, eRx, payer APIs). Pharma experience is not required, but will be beneficial.
Leadership: Strong leadership and management experience with a proven ability to scale patient-first solutions. Experience managing large, cross-functional teams and aligning strategic vision with patient-centric initiatives.
Strategic Vision & Execution: Ability to develop and execute a long-term strategy for PfizerForAll, ensuring it becomes the leading direct-to-patient platform across therapeutic areas. Strong business acumen and strategic thinking, with a focus on innovation and patient access solutions.
Stakeholder Management: Demonstrated ability to work collaboratively with internal teams, including marketing, sales, R&D, and operations, as well as with external partners. Ability to interact and engage with C-suite executives at Pfizer and partner organizations.
Customer-Centered Focus: Deep understanding of consumer behaviors and patient needs with the ability to design, implement, and scale patient-first solutions. A passion for using digital tools to improve patient access and care.
Results-Oriented: Strong results orientation with the ability to manage complex programs, optimize patient-facing solutions, and deliver business impact across multiple therapeutic areas. Experience in driving high-value, e-commerce-driven transactions, particularly for cash-paying patient segments.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
20% travel
Relocation support available
Work Location Assignment: On Premise
LAST DAY TO APPLY: 03/03/2026
The annual base salary for this position ranges from $254,100.00 to $403,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)