CFC Reporting & Mobile Product Lead, Director
- Europe - Any Pfizer Site
- United States - Illinois - Lake Forest
- APAC - Any Pfizer Site
- United States - Washington – Bothell
- AFME - Any Pfizer Site
- United States - Pennsylvania - Collegeville
- United States - New York - New York City
- Global Any Pfizer Site
- North America - Any Pfizer Site
- Latin America - Any Pfizer Site
ROLE SUMMARY
The CFC Reporting & Mobile Product Lead role directly reports to the CFC & Marketing CRM Portfolio Products Lead within the Global Commercial Excellence & Enablement organization in the Chief Marketing Office (CMO).
This role carries a dual mandate:
1. International CFC Reporting Product Lead— Coordinating with Global Commercial Analytics to create a single, governed International CFC Reporting product roadmap, and enabling a seamless transition to the new CFC Engagement Platform (Lifescience Cloud) in 2026 and beyond
2. Mobile Product Leadership (CFC messaging) leveraging the multi year mobile messaging strategy to optimize the channels (SMS, WhatsApp Business API), drive AI assisted messaging and in app guidance, and deliver operational excellence across U.S. and International portfolios. Messaging platforms include US SMS, WhatsApp Business, LineWorks, Zalo and emerging mobile engagement capabilities—across more than 40 markets.
- The Product Lead will provide end to end product strategy, governance, investment prioritization, and operational delivery across both domains, anchored in measurable outcomes
- This position leads cross-functional teams, working closely with CMO, Digital, Legal/Compliance, and local markets.
ROLE RESPONSIBILITIES
CFC Reporting – Product Strategy & Governance
Integrate a single governed International CFC reporting technology roadmap with Global Commercial Analytics, ensuring coordination and alignment with the U.S. roadmap and decision forums
Integrate future‑state CFC reporting capabilities and develop a coordinated transition plan to the CFC Engagement Platform (LSC) where needed
Coordinate CFC Engagement Program reporting domains (e.g., Global Activity Types) with key milestones and prioritized use cases in partnership with the CFC Program Analytics, Data & taxonomy workstream lead
Run an integrated governance mode, cadence, artifacts, decision logs and coordinate broad stakeholder communication and decision socialization
Mobile (CFC messaging) Product Leadership
Lead and define a multi year messaging strategy in collaboration with enterprise architecture, covering channel mix, CPaaS architecture, AI use cases, data & privacy, and regional rollout plans
Support markets with 2-way messaging in BAU status with a focus on optimization with quality, compliance, and measurable outcomes
Accelerate Pfizer AI use cases tied to messaging and content operations
Define and maintain reporting & ROI: regular tracking via PBI dashboard and C360
BASIC QUALIFICATIONS
BA Required
10+ years’ experience in pharmaceutical industry, with at least 5+ years of experience in managing diverse/global teams
Experience in leading complex, large-scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve business objectives
Minimum 10 years experience demonstrating an ability to carry out process excellent, knowledge management and project management
Leading and understanding of agile ways of working and product development lifecycle
Navigating healthcare data landscape at scale
Deep understanding and passion for sales CRM surrounding ecosystem
Experience in working with engineering teams in designing scalable architecture that meets the needs of customer facing colleagues
Strong cross-functional collaboration and stakeholder management skills, enabling seamless connection across the different teams involved and the complex multi-market environments
Excellent interpersonal skills and working in a matrixed environment
Self-motivated with demonstrated ability to execute with speed and high quality
Demonstrated business acumen strong analytical skills and mindset
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Strong communication, writing, presentation and influencing skills.
Ability to thrive under pressure, take accountability and to meet deadlines
Discretion and trustworthiness in dealing with confidential information
Flexibility to work across global time zones.
PREFERRED QUALIFICATIONS
MBA or equivalent Master’s-level education preferred
In-market or regional/global experience leading CFC reporting product and / or mobile messaging at a top 20 pharmaceutical company
Expertise in CFC reporting and / or mobile messaging platforms (SMS, WhatsApp Business API, app messaging), data integration, and technical workflows
Strong product management capabilities including OKR management, delivery, roadmap ownership, and vendor management
PHYSICAL/MENTAL REQUIREMENTS
None
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Flexibility to work across global time zones with some travel
OTHER JOB DETAILS:
Last Day to Apply: April 7th, 2026
Work Location Assignment: Hybrid, 2-3 days onsite/week, US, EU, or Global Commercial Pfizer site required (per Pfizer’s Log in for Your Day Policy).
Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)