Candidate Experience Lead, Japan

Role Summary

The Japan Candidate Experience (CX) Lead is accountable for defining and executing the Candidate Experience strategy in Japan, in alignment with Global and APAC CX frameworks.

This role serves as the CX owner for Japan, ensuring a consistent, high-quality, and scalable hiring experience while addressing local market dynamics and regulatory requirements.

The role partners closely with Business Leaders, PX, recruiters, and RPO partners to deliver end-to-end candidate experience across all hiring segments, including early career, mid-career, and executive hiring. The Japan CX Lead also plays a critical role in capability building, stakeholder influence, and continuous improvement within a matrix organization.

Key Responsibilities

CX Strategy & Governance

• Own and execute the Japan Candidate Experience strategy aligned with Global and APAC CX operating models

• Act as the CX governance owner for Japan, ensuring compliance with global standards while incorporating local requirements

• Drive adoption and localization of global CX processes, tools, and ways of working

End-to-End CX Delivery

• Own end-to-end CX delivery across all hiring segments (Early Career, Mid-career, Executive)

• Partner with recruiters and RPOs to manage sourcing, interviewing, and hiring processes in Japan

• Continuously improve recruiting and onboarding processes to enhance candidate experience, efficiency, and quality

Stakeholder Partnership

• Partner with senior business leaders as a strategic advisor on talent acquisition and workforce planning

• Influence hiring decisions through data, market insights, and CX expertise

• Balance business needs, candidate experience, and operational scalability in complex hiring scenarios

Data, Insights & Continuous Improvement

• Leverage CX and recruiting analytics to identify trends, risks, and improvement opportunities

• Translate data and candidate feedback into actionable insights for business and regional CX leadership

• Drive continuous improvement initiatives to enhance hiring effectiveness and candidate satisfaction

People Leadership & Capability Building

• Lead, coach, and develop recruiters and RPO partners in Japan

• Build CX capability aligned with the Global CX competency framework

• Develop succession pipelines and future CX leadership talent within Japan

• Lead effectively in a matrix organization, influencing without direct authority

Tools, Technology & Employer Branding

• Govern and optimize recruiting tools and systems (e.g. Workday, HiredScore) in alignment with global standards

• Support employer branding initiatives and early talent strategies in partnership with PX and regional teams

• Represent the company at job fairs, career events, and external talent forums as appropriate

Compliance & Local Expertise

• Stay up to date on Japan labor legislation and advise business, recruiters, and regional CX teams on regulatory implications

• Ensure hiring practices comply with local laws while maintaining alignment with global CX principles

A minimum of 3 years experience with (online and in-person) interviews, candidate screening and evaluation

A minimum of 3 years experience in recruitment function(Midcareer, New grads, Handicapped) as a recruiting manager in a multi-national firm or in a recruitment agency

A minimum of 3 years experience in working in a big company (300+)

A minimum of 5 years experience in people management as manager

Skill set

ng knowledge of hiring processes and candidate experience best practices