Quality Specialist (m/f)
- Croatia - Zagreb
Work location: Savski Marof
What You Will Achieve
You will be an integral member of Pfizer’s Quality Systems organization, contributing to a strong and effective Quality management framework. In this role, you will be responsible for the governance, oversight, and continuous improvement of core Quality Systems, including Change Control, Documentation Management, Quality Risk Management, Supplier Quality Management, Quality Management Review processes, Quality Plan & Quality Policy.
You will ensure that these systems are robust, compliant, and aligned with regulatory requirements and Pfizer global standards. Your work will support cross‑functional teams by enabling effective change implementation, clear and controlled documentation, risk‑based decision‑making, and transparent management oversight. Through these activities, you will help drive quality strategy, performance metrics, and site quality objectives.
As a Quality Specialist, you will apply your expertise and judgment to support team goals and deliver critical quality outcomes. Your ability to communicate clearly, collaborate across functions, and use effective quality tools will help resolve complex issues and build alignment among stakeholders.
Your commitment, attention to detail, and focus on continuous improvement will strengthen Pfizer’s Quality Systems and help ensure the reliable supply of high‑quality medicines for patients around the world.
How You Will Achieve It
- Contribute to the successful delivery of complex Quality Systems activities by effectively managing your time, meeting agreed targets, and planning work for assigned projects within a collaborative team environment.
- Review, interpret, and trend quality metrics, providing input to action plans required to maintain or enhance compliance across Quality Systems.
- Support Quality Risk Assessments to enable risk‑based decision‑making across systems and processes.
- Ensure Quality Systems remain compliant, inspection‑ready, and aligned with global regulatory and Pfizer requirements.
- Support Quality Management Review activities by ensuring accurate, complete, and timely updates of quality data.
- Support Supplier Quality activities, including participation in supplier qualification programs and ongoing supplier oversight.
- Ensure timely follow‑up and closure of corrective and preventive actions arising from internal audits, regulatory inspections, supplier management activities, and other Quality Systems processes.
- Collaborate with cross‑functional and group engagement teams to evaluate Quality Systems performance and recommend improvements to processes, equipment, and laboratory or operational practices.
Qualifications
Must-Have
- Bachelor's Degree
- 3+ years' experience in pharmaceutical industry
- Strong interpersonal skills to provide training
- Excellent organizational skills, ability to handle changing deadlines and responsibilities.
- Strong written and verbal communication skills
- Strong computer knowledge (MS Office Suite)
Nice-to-Have
- Demonstrated ability to learn and master new applications software
- Experienced in auditing with Good Manufacturing Practices (also cGMP) regulated industries
What we offer:
Organized transport to and from the site
Hybrid work arrangements
Work with modern automated systems
Strong education program
Christmas, Easter and holiday bonus
Affordable meals in an on-site cafeteria
Opportunities for career enhancement and development
Yearly pay increase and bonus based on performance
Further professional development in a supportive environment
Free health check-ups
Free psychotherapy and coaching sessions for employees and people close to them
Bravo employee recognition system
Opportunity for working on projects with other Pfizer sites and locations
Free fruit and hot beverages on the site
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Quality Assurance and ControlBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)