Event Production & AV Ops Manager
- India - Chennai
Deliverables:
The Event Production & AV Ops Manager is responsible for leading the delivery of global virtual and hybrid meetings and events for Pfizer colleagues. The role provides operational leadership for the Chennai‑based Event Production & AV Ops Hub, ensuring a consistently high standard of service delivery, customer satisfaction, and technical excellence.
The role manages the local Hub team and on‑site AV Technicians in India, while working in close partnership with Event Production & AV Ops Managers globally to drive projects, process improvements, and strategic initiatives across the wider team. The role plays a key part in scaling services, improving reliability, and evolving event production capabilities using the Microsoft Teams platform and associated technologies.
Main Duties and Responsibilities:
• Lead the day‑to‑day operation of the Event Production & AV Ops Hub, ensuring delivery of a first‑class customer service experience.
• Provide operational leadership and line management for the Hub team and on‑site AV Technicians in India.
• Oversee the delivery of remote support for virtual and hybrid meetings and events using the Microsoft Teams platform.
• Ensure proactive monitoring of equipment, services, and platforms to confirm readiness ahead of meetings and events.
• Act as an escalation point for complex technical, service delivery, and customer issues.
• Ensure effective support of in‑room technologies to enable seamless collaboration across virtual and hybrid environments.
• Partner with meeting and event stakeholders to ensure appropriate resourcing, planning, and communication.
• Drive consistency in event setup standards, pre‑event checks, and service readiness across the Hub.
• Work closely with Event Production & AV Ops Managers globally to lead projects, initiatives, and continuous improvement activities for the wider team.
• Support service performance management, including quality, efficiency, and customer satisfaction outcomes.
• Ensure the delivery of high‑quality meetings and events to Pfizer colleagues worldwide.
Requirements:
• Proven experience leading or coordinating virtual and hybrid meeting and event support using the Microsoft Teams platform.
• Demonstrated experience managing or leading technical, AV, IT, or event support teams.
• Strong customer service mindset, with experience delivering and maintaining a first‑class service experience.
• Solid background in IT, AV, event production, or customer support environments.
• Strong working knowledge of Microsoft platforms and collaboration technologies.
• Ability to oversee and support troubleshooting of AV, meeting room technology, hardware, and software issues.
• Strong organisational and leadership skills, with the ability to manage multiple priorities, events, and teams concurrently.
• Experience working with event production and video workflows; video editing knowledge is advantageous.
• Familiarity with vMix, Adobe Premiere, and other event production software is preferred.
• Knowledge of Microsoft Pro Management Portal and Microsoft Teams Room devices is preferred.
• Excellent spoken and written English skills are essential due to the global support and leadership nature of the role.
Other Information:
• The role will be primarily based at the Pfizer Chennai (Emerald Building) office.
• Some hybrid or remote working is possible; however, on‑site presence is required to support team leadership and operational needs.
• Due to peak event delivery times, the standard working shift for the Event Support team will be 2:00pm–10:00pm IST, while on‑site AV Technicians will operate a 9:00am–5:00pm IST schedule; as Hub Lead, flexibility is encouraged to support both teams and align with global stakeholders for projects and team engagement.
• The role forms part of a wider global Event Production & AV Ops organisation and reports to the International Markets Event Production & AV Ops Lead.
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)