Sr. Manager, Solution Engineering
- Greece - Thessaloniki Pylaia
- India - Chennai
- Greece-Thessaloniki Chortiatis
ROLE SUMMARY
Digital is helping Pfizer Global Supply win the digital race in pharma and create breakthroughs that change patients’ lives. Digital provides innovative digital solutions that unleash the power of our people by allowing them to focus their time and attention on value-add tasks. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly.
The Digital Manufacturing organization enables a world-class manufacturing and supply chain organization by increasing visibility and efficiency across diverse systems and processes and delivering predictive analytics and insights. The team supports Pfizer’s Core Manufacturing & Engineering Solutions, while enabling a secure, seamless flow of contextualized data from the device & control levels, all the way to the top of the Enterprise. Our goal is to create persona driven, connected experiences across our shop floors to predict and optimize operations, while providing intelligence, and real-time insights to operators. Key functional areas:
Strategy & Operation Excellence
Global Supply Engineering & Sustainment
Manufacturing Operations Solutions
E2E Network Solutions
The Global Supply Engineering & Sustainment team leads the technical support for manufacturing applications and core platforms, overseeing technology and vendor partnerships, and ensuring strong architecture governance. Our mission is to ensure that the platforms, systems and digital capabilities that power our global supply chain are reliable, scalable and future-ready.
The Senior Manager, Solution Engineering will lead the design, deployment, and sustainment of Pfizer’s COMET (Siemens OpCenter Pharma Execution) and AMPS (Rockwell Pharma Suite) MES platforms across our manufacturing sites. This role will collaborate closely with Siemens and Rockwell, site automation, enterprise architecture and global Digital Manufacturing teams to architect, build and maintain a stable, validated on-premises MES environment that meets stringent GxP and performance standards.
This leader will own the infrastructure architecture, installation, configuration and upgrade execution of these platforms – ensuring high availability, scalability and alignment with Pfizer’s enterprise standards.
This colleague is self-motivated, able to take challenges and explores multiple solutions. You will be part of an exciting team that delivers best in industry solutions across Manufacturing.
E2E Network Solutions
ROLE RESPONSIBILITIES
The Senior Manager, Solution Engineering colleague’s responsibilities include but are not limited to:
Infrastructure & Architecture Leadership
Lead the end-to-end design, build and validation of the COMET and AMPS on-premise infrastructure (servers, databases, network configuration, virtualization, storage, backup, monitoring, observability)
Partner with global Pfizer architecture teams to ensure compliance with enterprise infrastructure, cybersecurity, and data protection standards
Define system sizing, capacity planning, and performance monitoring strategies for the MES environment
Deployment & Execution
Lead site-level MES build deployments and cutover activities in collaboration with Siemens, Site Automation, and Global Manufacturing teams
Oversee installation, environment setup, configuration, and qualification of all MES system components
Ensure execution of relese upgrades, including regression testing, validation and business continuity planning
Operational Excellence & Stakeholder Engagement
Establish robust monitoring and observability, alerting, and incident management processes to ensure system uptime and stability
Partner with L4 supportm vendors and SRE teams to drive proactive problem management and root cause analysis
Develop a robust lifecycle management roadmap ensuring infrastructure is modernized and upgraded while avoiding business risk
Work with product managers to create short and long term strategic roadmaps for Solution Engineering, leveraging best in class technology solutions.
Coordinate with vendors and suppliers as required.
Continuous Improvement
Identify opportunities to enhance system performance, reduce downtime, and optimize deployment processes
Contribute to global MES infrastructure templates, playbooks and standardization initiatives
Mentor technical staff and develop site expertise in MES infrastructure and operations
BASIC QUALIFICATIONS
Bachelor’s degree in computer science, engineering, or relevant experience
Minimum 7+ years of experience designing, deploying, and managing on-premises or hybrid MES or automation systems in a regulated environment
Strong hands-on experience with infrastructure architecture, including Windows/Linux servers, databases, virtualization, networking, system monitoring and observability
Proven ability to lead complex software upgrades and manage multi-environment deployments
Experience in GxP-compliant system design, validation and lifecycle management
Understanding of SAFe agile delivery, DevOps concepts, and ITIL-based service management
Demonstrated ability to collaborate across cross-functional teams including Automation, IT Infrastructure, QA, and vendors
Excellent communication skills; able to translate complex technical topics for diverse audiences
Leading Global Development and Support teams
Experience working with cross-functional teams composed of both technical and non-technical members
Excellent written and verbal communication skills with experience communicating technical concepts to non-technical audiences
Problem solving within fast-paced and constantly changing environments
Ability to work across multiple concurrent activities and in ambiguous situations while successfully adapting to changing priorities as required
A thorough understanding of system GMP requirements and demonstrable knowledge of computer system design and maintenance lifecycle in GMP environments.
PREFERRED QUALIFICATIONS
Direct experience with Siemens’ Opcenter Execution Pharma solution, Rockwell Pharma Suite solution or other MES solution
Experience integrating MES systems with automation layers and enterprise systems
Experience within a manufacturing setting
Experience leading vendor-delivered implementation projects and coordinating across multiple time zones and stakeholders
Experience with Digital solutions within in a BioPharma company
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PHYSICAL/MENTAL REQUIREMENTS
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NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Ability to travel up to 20% and must be able to support weekend or night cutover and/or upgrade activities.
OTHER INFORMATION
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Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business TechBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Pfizer Digital
Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.
By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)