Recruiting and Onboarding Delivery Associate, LATAM (Portuguese Speaker)

Pfizer’s Enabling Functions Sites serve to bring internal professional services such as Finance, People Experience (HR), Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Sites execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these sites will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer’s Enabling Functions Sites are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Sites in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

What You Will Achieve

The Recruitment and Onboarding Delivery Associate (RODA) for the Latin American (LATAM) region delivers regional, standardized, end to end support to recruitment services from job posting through new hire onboarding. This position is a part of People Experience (HR) Shared Services and ensures a seamless end-to-end experience for Candidates, Hiring Leaders, and Recruiters by acting as the logistics liaison throughout the recruitment and onboarding processes. This position plays an important role in improving the Candidate and Hiring Manager experience by providing timely issue and transaction resolution support, making sure the employee recruitment and onboarding experience is successful, and identifying opportunities to advance operational effectiveness. This position is part of a larger recruitment and onboarding coordinators team and reports to a regional Team Lead.

How You Will Achieve It

• Execute key operational components of the end to end recruitment and onboarding processes including job posting, offer documentation generation and management, and pre-boarding documentation management

• Serve as the primary point of contact for new hires and hiring managers to resolve onboarding questions and issues once an offer is accepted including access to relevant tools, technologies, personnel, and events

• Take ownership of all recruitment and onboarding administration assigned tasks and tickets and make sure that they are resolved efficiently and with a superior level of quality

• Ensure process alignment to country legal and privacy-related requirements and delivery against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for recruitment and onboarding processes

• Post campaigns to job boards, as directed by and/or in support of Recruiters

• Provide relevant interview, offer, and onboarding guides, checklists, tools, and templates to Recruiters and Hiring managers, as directed by and/or in support of Recruiters

• Support Candidates and Hiring Managers with interview technology for on-site and virtual interviews to shepherd a positive interview experience

• Support Recruiters and Hiring Managers in generating and sending offers and contracts to candidates, as well as sending disposition and other correspondence as needed

• Manage and track pre-hire contingencies and onboarding tasks to ensure compliance and positive candidate experience

• Participate in process design testing and support global implementation for new integrated technologies and process solutions

• Identify Recruitment and Onboarding Administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Talent Acquisition Delivery Lead

• Support achievement of goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues

Must Have

• High School/Secondary Education

• 1+ years of professional experience in customer service, multinational companies or similar positions

• Verbal & written fluency in English, Portuguese and Spanish

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

• Demonstrated customer orientation and excellent customer service skills

• Strong organization skills, attention to detail and follow through to resolve issues

• Proven written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance

• Self-starter, independent, pro-active, courageous and self-motivated

• Ability to anticipate needs, prioritize responsibilities, manage multiple priorities with tight timelines, and take initiative

• Perform both as a team player and independent contributor

• Excellent attention to detail to ensure work is thorough and accurate (e.g. keyboarding and proofreading skills)

Nice to Have

• Bachelor’s Degree or equivalent

• Experience providing administrative support to a team, preferably within Talent Acquisition

• Workday HCM, ServiceNow and/or recruiting experience

Please apply by sending your CV in English.

Home office: 2.5 days per week

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.