Operations Specialist (Contractor)
- Turkey - Istanbul
We believe that our people are our most valued resource and the foundation of our success.
Why don’t you start your career in a multinational and challenging work environment in the pharmaceutical sector? We invite you to Pfizer for our new organizational structure in Global Operations Services Center (GOSC) which delivers services to Europe, AfME, LATAM, NA and APAC from Pfizer Türkiye.
We are hiring Operations Specialists who will be accountable to managing quality events across Pfizer’s commercial operations, ensuring timely, compliant, and high-quality execution in line with global quality standards.
Role Purpose
The Operations Specialist will manage end-to-end cases, including review, documentation, root cause analysis (RCA), development of remedial measures, stakeholder alignment and follow- up through completion.
The role requires strong written and verbal English, high attention to detail, persistence in stakeholder follow up, and the ability to drive compliance within strict timelines.
This is a high-visibility role working closely with internal stakeholders, and vendor partners across regions.
We are looking for:
- Preferably 1 year + experience in audit, compliance, or quality operations, in a regulated environment
- Background in pharmaceutical or other life sciences preferable though not essential
- A service-oriented and compliance-focused mindset
- High level of attention to detail and documentation accuracy
- Ability to work effectively, under strict timelines and SLA commitments
- Proven follow-up discipline and resilience when working with internal and external stakeholders
- Ability to challenge, influence, and drive compliance in a professional and fact-based manner
- Strong organizational skills and ability to manage multiple quality events in parallel
- Comfortable working in a global, multicultural environment
- Self-motivated
- Good communication and interpersonal skills
- Excellent written and spoken English, including technical writing, is mandatory
What You Will Be Expected to Deliver
- Review and manage cases within defined scope
- Ensure high quality, compliant documentation, including RCA, impact assessments and CAPA descriptions and follow up records
- Knowledge of policies and procedures in scope and demonstrate strong interpretation skills to ensure its accurate application and compliance
- Follow up with internal stakeholders and vendors
- Actively track timelines, escalate risks, and ensure adherence to SLAs
- Demonstrate persistence and resilience to ensure deliveries are completed on time, even in challenging situations
- Support remediation efforts for audit findings
- Maintain high-quality documentation aligned with predefined standards
- Proactively identify recurring issues and improvement opportunities
- Support continuous improvement of processes in scope
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
School of Leaders
We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)