Network Account Manager (NAM)
- Viet Nam - Ho Chi Minh
ROLE SUMMARY
The Network Account Manager (NAM) partners with the Field Force Manager (FFM) to support the development of the territory business plan aligned to BU/portfolio strategy, while serving as the company’s single point of contact for key accounts across business units and cross-functional teams. The role works closely with headquarters stakeholders within accounts (e.g., Training, Medical, and Nursing) to align detailed and execution plans for product activities, ensuring the effective deployment of promotional initiatives. In addition, the NAM owns and coordinates key CFC account activities (e.g., vaccination safety, GSP classes, and local symposiums) within top priority accounts.
ROLE RESPONSIBILITIES
Account management
- Develops and leads the account plan and coordinates the cross-functional team, demonstrating the highest level of teamwork and professionalism.
- Maximizes opportunities across the Pfizer portfolio, monitors progress with key accounts and evolves account plans as appropriate.
- Analyses and understands the local environment, account business, and aligned Pfizer priorities to create account plans, and uses insights to create and execute value propositions of mutual benefit.
- Works with key headquarters stakeholders in key accounts (e.g., Training, Medical, Nursing) to align detailed and execution plans for all product activities to ensure the effective deployment of promotional activities.
- Consolidates and owns key CFC activities within accounts (e.g., GSP, local symposiums, CS, Co-Host, … ).
Customer engagement
- Leads, Coordinates and supports the development of long-term customer relationships, with the aim of becoming a trusted business partner. Focuses on understanding customer needs beyond transactional interactions
- Responsible for overall service excellence within the account and is the customer advocate internally at Pfizer.
- Maintains relationships with KOLs/key accounts, ensuring alignment with company objectives and strategies.
- Demonstrates expertise in relationship skills, creatively delivers innovation and thought leadership, and represents the full spectrum of Pfizer value.
- Evaluates, classifies, and identifies precisely targeted customers. Prioritizes potential territories.
Compliance
- Implements Pfizer’s Code of Conduct.
QUALIFICATIONS
- Bachelor’s degree and strong business acumen and analytical skills.
- At least 5 years of experience in the pharmaceutical industry; experience with key accounts is preferred.
- Strong account management and relationship-building skills.
- Ability to influence cross-functional teams and stakeholders.
- Demonstrated strong oral and written communication skills.
- Business-related computer skills, including Microsoft Office Suite.
- Location-based: Hanoi/HCM.
Preferred:
- Proven account management experience within Pfizer priority accounts.
- Advance English
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Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
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Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
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The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
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Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
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