Manager - People Experience
- Malaysia - Kuala Lumpur

Our Purpose
Our Values
People Experience
Benefits
People Experience Manager – Malaysia Commercial Organization
Location: Malaysia
Business: Commercial
Reports to: Cluster People Experience Lead
Role Purpose
The People Experience Manager – Malaysia Commercial is a strategic business partner to the Commercial Leadership Team, responsible for translating business priorities into effective people strategies followed with effective execution. The role focuses on building colleagues capability, talent readiness, organizational effectiveness, strong compliance, employee relations and a high‑performance culture, while ensuring disciplined execution and strong governance.
This is a highly visible role for a professional who combines integrity, structure, and influence—someone who earns trust quickly and delivers outcomes in a complex, matrixed environment.
Key Responsibilities
Business Partnership
- Partner closely with Malaysia Commercial leaders to shape and execute people strategies aligned to business and growth priorities.
- Serve as a trusted advisor, providing objective, data‑driven counsel on leadership, talent, and organization decisions.
- Influence senior stakeholders with credibility, clarity, and sound judgment.
- Ensure critical thinking, and discipline in compliance and ER management
Talent & Performance Management
- Lead core talent processes, including performance management, talent reviews, succession planning, and leadership development.
- Drive high‑quality, rigorous, and candid talent discussions that result in clear actions and outcomes.
- Support leaders to build strong, diverse pipelines for critical and leadership roles.
Organization Effectiveness & Change
- Support organization design, workforce planning, role clarity, and slating decisions, especially during periods of business or GTM change.
- Ensure people data accuracy, governance, and readiness for internal and cluster reviews.
- Contribute to change initiatives with structured planning and disciplined execution.
Culture, Engagement & Integrity
- Champion Pfizer values and actionable attitudes, ethical leadership, and an inclusive culture in all people decisions.
- Use insights and feedback to drive targeted actions that strengthen culture, leadership effectiveness, employee experience and overall enagement.
- Act with the highest standards of professionalism, confidentiality, and integrity.
Employee Relations and Compliance Management:
- Partner & educate the Managers/Supervisors in implementing apt compliance related to Employment legislations.
- Work closely with compliance/ER CEO and managers in closing disciplinary issues, conflict management
- Proactive intelligence to avoid business disruption, proactive grievance redressal and acting on separation feedback ensuring confidntiality.
Execution Excellence
- Operate with strong planning discipline, prioritization, and follow‑through.
- Balance strategic thinking with hands‑on execution to deliver results in a fast‑paced environment.
Qualifications & Experience
Must‑Have
- Proven experience as an HR Business Partner
- Strong capability in talent management, succession planning, and leadership advisory.
- Demonstrated ability to build credibility quickly with leaders and influence without authority.
- Highly structured way of working, with strong planning and execution capabilities.
- Unquestionable integrity and ethical judgment.
- Experience working in matrixed, regional, or complex organizational environments.
Good‑to‑Have
- Experience supporting commercial transformations or go‑to‑market changes.
- Exposure to regional / APAC environments.
- Coaching capability and experience developing leadership maturity.
- Background in highly regulated or values‑driven organizations.
What Success Looks Like
- Commercial leaders actively seek out this HR Manager as a trusted thought partner.
- Talent decisions are credible, well‑calibrated, and respected across the organization.
- People initiatives are delivered with discipline, clarity, and impact.
- Smooth compliance and employee relation management.
- The roleholder is known for calm confidence, strong execution, and principled influence.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
People ExperienceBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
People Experience
People Experience at Pfizer centers around its most asset: its people. From candidates considering Pfizer job openings to colleagues transitioning to Pfizer alums, the People Experience team provides unwavering support throughout the entire journey.
From benefits, compensation, recruiting, and onboarding to performance, growth, health, wellness, equity, inclusion, workplace, and communication, our focus remains firmly on elevating the overall experience of our people at every step.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)
